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GaryG
Beginner
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Message 1 of 5

I'm being charged for my evening calls even though I am on the Unlimited Evening and Weekend Plan

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Starting back in May 2011, I moved home and had to have a new phone line installed into the new address. I told BT very clearly that I wanted the new line to be on the Unlimited Evening and Weekend Plan as I was at my old address.

 

Ever since then, both my May and June bill have call charges for all of my Evening calls i.e. calls made after 7:00pm and before 7:00am. Strangley my weekend calls are not being charged.

 

Furthermore, my account does say that I am indeed on the Unlimited Evening and Weekend Plan.

 

I have contacted BT on 2 separate occasions by phoine; the first time being when I got my May bill and the second time when I got my June bill. On both occasions I got the usual standard apology and the calls charges refunded, but the problem has not been fixed! I cannot keep calling BT every month with the same complaint seeking refunds!

 

So, since BT seem incapable of fixing their own billing problems, what's my next step? OFCOM?

 

I am serisously thinking of changing my provider.

 

If anyone has any advice, I would much appreciate it.

 

Thanks.

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4 REPLIES 4
Moderator-Retired
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Message 2 of 5

Re: I'm being charged for my evening calls even though I am on the Unlimited Evening and Weekend Pla

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Hi GaryG,

If you can fill out the contact us form in the about me section in my profile, we can take a look into it for you.

Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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GaryG
Beginner
6,146 Views
Message 3 of 5

Re: I'm being charged for my evening calls even though I am on the Unlimited Evening and Weekend Pla

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Thank you. My last evening call from 30/06/2011 is now appearing in my "recent usage" as charged as £0.000.

 

Thanks for your help.Smiley Happy

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Kathryn135
Newbie
5,731 Views
Message 4 of 5

Re: I'm being charged for my evening calls even though I am on the Unlimited Evening and Weekend Pla

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This is also happening to me. I have called to complain and was told the overcharging would stop. However, it has continued for third month running. I will call again to complain tomrorrow. Our latest bill is showing for £81 because again the unlimited monthly plan has not been applied. Please can someone advise what the next step in the compliants process shpild be?
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Distinguished Guru
5,729 Views
Message 5 of 5

Re: I'm being charged for my evening calls even though I am on the Unlimited Evening and Weekend Pla

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@Kathryn135 wrote:
This is also happening to me. I have called to complain and was told the overcharging would stop. However, it has continued for third month running. I will call again to complain tomrorrow. Our latest bill is showing for £81 because again the unlimited monthly plan has not been applied. Please can someone advise what the next step in the compliants process shpild be?

Hi. Welcome to the forums.

 

I would suggest your best bet is to contact the moderators via this method :-

 

Moderation Team Contact Address: please fill out the "contact us" below.

 

http://bt.custhelp.com/app/contact_email/c/4951

 

You may need to wait 2 or 3 days as they are quite busy people.

 

 

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