Starting back in May 2011, I moved home and had to have a new phone line installed into the new address. I told BT very clearly that I wanted the new line to be on the Unlimited Evening and Weekend Plan as I was at my old address.
Ever since then, both my May and June bill have call charges for all of my Evening calls i.e. calls made after 7:00pm and before 7:00am. Strangley my weekend calls are not being charged.
Furthermore, my account does say that I am indeed on the Unlimited Evening and Weekend Plan.
I have contacted BT on 2 separate occasions by phoine; the first time being when I got my May bill and the second time when I got my June bill. On both occasions I got the usual standard apology and the calls charges refunded, but the problem has not been fixed! I cannot keep calling BT every month with the same complaint seeking refunds!
So, since BT seem incapable of fixing their own billing problems, what's my next step? OFCOM?
I am serisously thinking of changing my provider.
If anyone has any advice, I would much appreciate it.
Solved! Go to Solution.
Thank you. My last evening call from 30/06/2011 is now appearing in my "recent usage" as charged as £0.000.
Thanks for your help.
This is also happening to me. I have called to complain and was told the overcharging would stop. However, it has continued for third month running. I will call again to complain tomrorrow. Our latest bill is showing for £81 because again the unlimited monthly plan has not been applied. Please can someone advise what the next step in the compliants process shpild be?
Hi. Welcome to the forums.
I would suggest your best bet is to contact the moderators via this method :-
Moderation Team Contact Address: please fill out the "contact us" below.
You may need to wait 2 or 3 days as they are quite busy people.