I moved house and now my plan has changed, and doubled in cost?!

[srans12345]

Hi all, new to the community here! I recently moved address, 12 months into an 18 month contract that was supposed to be £36.99pcm for 18 months. After moving, my plan has changed from Superfast Fibre Broadband Unlimited to Fibre 1 - at £62.49 per month with no warning. My bill for this month is £112 for no reason! It's including calls, but I don't even have a landline phone! Has anyone else experienced this? Due to COVID I don't want to call or speak to the chat people unless absolutely necessary, but this feels like it shouldn't have happened! 

Thanks so much for taking the time to read this!

[imjolly]

your package includes line rental as you need a phone line to get your broadband connection

have you checked MYBT and the bill detail to see what has changed and caused the increase in cost?

[srans12345]

Hi imjolly, thanks so much for replying!

I've checked the bill and it just states the cost of the plan, but this wasn't the plan I was on before!

The bill states:
Your regular charges 07 Apr - 06 May
Broadband and Calls: £62.49/month £62.49
Go to https://www.bt.com/myoffers to find out the best deal
What's changed since your last bill 16 Mar - 06 Apr
Broadband and Calls £44.35
Part month charge:
· Charge of £44.35 for your new service from 16 Mar (£62.49/month)

As I had the internet installed in my new home on the 16th - but I haven't had any communication to say why the plan or price has changed? The plan i'm now on I wouldn't usually choose as it has extras that I do not need!

Thanks! 🙂

[imjolly]

If you have renewed your package then call are no longer included and they are add-on extras  you must have an email detailing your new package so have you checked to see what it says and cost

[srans12345]

Hiya, I haven't renewed my package - just moved home! I only noticed the change as I was checking what date my bill is usually due - and saw the £112!