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irsean
Contributor
487 Views
Message 1 of 12

I need help ASAP!

I need help.

 

A few weeks ago I ordered a new phone line and broadband. I specifically asked and wanted a new line upstairs so it doesnt effect the current line into the house. The house currently had a Sky phone line/broadband.

 

The engineer came out and basically fitted a new line, but override the current line downstairs. I didnt realise all this until after he left and now I'm annoyed.

 

I need BT to revert all changes and put the old number back downstairs so my dads Sky broadband works.... Help?

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11 REPLIES 11
imjolly
Distinguished Sage
Distinguished Sage
482 Views
Message 2 of 12

Re: I need help ASAP!

you need to phone 151 or use this link

 

 


 

phone faults



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irsean
Contributor
480 Views
Message 3 of 12

Re: I need help ASAP!

I've phoned, but I keep getting connected to people that don't understand my English. It took them 10 mins to figure out my post code/tracking number.. Online help doesnt help at all.

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irsean
Contributor
471 Views
Message 4 of 12

Re: I need help ASAP!

Now they're hanging up... My mum has tried twice.
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imjolly
Distinguished Sage
Distinguished Sage
470 Views
Message 5 of 12

Re: I need help ASAP!

even if the mods pick this up you could wait for 5/6 working days for mods to get back to you after initial contact



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irsean
Contributor
467 Views
Message 6 of 12

Re: I need help ASAP!

I need it fixed today. Engineer and Bt messed up our current Sky connection.

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DavidM
Moderator
Moderator
456 Views
Message 7 of 12

Re: I need help ASAP!

Hi irsean,

 

Thanks for posting. Have you tried the faults live chat? What did they say? If they can't help I can look into this for you. Drop me an email with the details. YOu'll get the "contact us" link in my profile.

 

Cheers

 

David

 

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PirateJohn
Beginner
452 Views
Message 8 of 12

Re: I need help ASAP!

Hey David, why is 'Live Chat' greyed out on my account?
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irsean
Contributor
448 Views
Message 9 of 12

Re: I need help ASAP!

Messaged you.

 

I really need this fixed before 5 pm before my dad gets back from work. He'll be mad that his internet and line got changed.

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imjolly
Distinguished Sage
Distinguished Sage
445 Views
Message 10 of 12

Re: I need help ASAP!

did you use the contact us link when clicking on David's name and not PM?



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