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Broadbandrocks
Aspiring Contributor
833 Views
Message 1 of 12

I want to port a BT sim only number to a BT contract mobile...

So, as above, I am currently using a BT sim only, I want to use that number starting 0771 in a BT contract phone. This came with a different number starting 0748. I thought I may have needed a PAC Code but was told I don't because it's the same company, BT.

The newly supplied contract sim has unlimited calls, texts and 15gb data, this I wanted to transfer across onto my existing number, can anyone help?

 

Yours in anticipation, 

 

Roger

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11 REPLIES 11
Fusionmoth
Aspiring Expert
830 Views
Message 2 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

Sounds to me like they didn't upgrade your SIMO to a phone contract but instead sold you can outright contract? You won't be able to port from one sim to another in same network as PC codes are for moving a number from one network to another. Give the customer options team a call and they can sort it.
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Broadbandrocks
Aspiring Contributor
781 Views
Message 3 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

So I contacted the Options Team and after a few minutes on hold was told it wasn't possible. Anyone else any ideas please !!

 

Thanks, 

 

Roger

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paulo1980
Contributor
768 Views
Message 4 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

You definietly can call customer options again see if another advisor can get you the help you need.

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Broadbandrocks
Aspiring Contributor
742 Views
Message 5 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

Again tried the Options team with no joy, was told it couldn't be done, thanks for the advice anyway people, I reckon I'll have to give in at this point, frustratingly !!!

 

Cheers

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stuartrogerson
Distinguished Guru
737 Views
Message 6 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

This seems not quite right. I'll ask a Mod if they can clarify


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NeilO
Moderator
Moderator
734 Views
Message 7 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

@Broadbandrocks I've asked the BT mobile team for clarification on this, we'll post back when we have an update.

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Broadbandrocks
Aspiring Contributor
728 Views
Message 8 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

Ok guys, 

 

Appreciate any additional help or clarification !!

 

Cheers

 

Roger

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Broadbandrocks
Aspiring Contributor
643 Views
Message 9 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

Any Updates to this 6 days on...?

 

Cheers,

 

Roger

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NeilO
Moderator
Moderator
608 Views
Message 10 of 12

Re: I want to port a BT sim only number to a BT contract mobile...

@Broadbandrocks I'm really sorry we haven't heard back yet, I've sent another chaser asking for an answer.

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