IMAP a Bt email address

[stevebrass]

Okay.

Sign out of the errant mail account on BT webmail.

Sign in again and tick "show" to confirm that the password is what you think it is.

Note this password. 

Sign into BT webmail.

Try to set up the mail account on Apple mail with the password you have noted.

As you know, passwords are stored in your Apple Keychain - can you view the relevant entry there? 

[EJA]

Hi stevebrass

I have tried all that you said the password is correct, but still states it cannot verify user name or password.

[stevebrass]

Okay

Forgive the question - but the email address is similarly exactly as BT web mail?

Another option is to download another mail app - say thunderbird - and see if the errant email works okay through there.

If so we would know it works, and the problem must be with the workings of Apple mail.

[Les-Gibson]

Have you tried this from https://www.bt.com/help/email/i-m-having-problems-using-my-apple-device-with-bt-email

Have you recently changed your password?
We're aware of some problems with Apple devices (iPhones, iPads or iPods) where you're unable to send emails after changing your password.

For any Apple device, it's important to not only update your password in the main device settings, but also in the SMTP settings. If you don't do this, you won't be able to send emails.

If you're still having problems, you can try deleting and re-installing the account. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. This will synchronise the devices and may fix the problem. You can then delete the account as necessary.

[gg30340]

What happened about a month ago. Did your email account just stop working in full or could it just not send?

Did you get any error message?

Why did you change your password if you were still able to access your email account via webmail? This would obviously have meant there was not a problem with the password.

Have you deleted the email account from your device and re added it at any time. If so did you re-start the device prior to setting up the account again?

At times there appears to be problems with the BT severs synchronising correctly. Because you have changed your password numerous times I would suggest you try the following.

You should stop all your devices from checking for email on the problem account. The easiest way of doing that is to turn the devices off or if you are not able to do that, change the email address by adding some characters to it so that the "real" account is not being polled.

Once you have done that, change your email password yet again and check that you can still access and use your email via webmail (on a browser).

If that works you should wait at least an hour and then add the new password to one of your devices and check it works. If it does then move onto the next device.

If the above does not resolve the problem, when you change your BT password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Passwords & Accounts or on older devices Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password for the Incoming server there, the outgoing mail server only shows SMTP and mail.btinternet.com You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it.

If you have deleted the email account, when re- setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings which as you know are in this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

[EJA]

Going back 1 month ago this what happened. I installed a Big Sur update on my iMac , everything seemed to go ok, when it finished it came back to the login page. I logged in and straight away a message came on the screen asking me to enter my password for the email that is the problem, which I thought was very strange. When I entered the correct password it said it password incorrect. I tried again and the same message came up.

I carried on working on the iMac looked at my other email account that worked fine. I access all my emails from the Apple app 

I have an iPhone, iPad and iMac linked by iCloud. The strange thing is I could access the email with an issue for a few hours on my iPhone then that failed.

I spoke to Apple support who tried very hard to find the problem, delete account, close down iMac and restore account. They even took control of iMac after 30 mins they came to the conclusion it was a BT server issue and asked me get BT to contact them, that was never going to happen as BT do not talk to third parties.

Bt asked me to install the webmail app and that would bring the email with the issue across. It made no difference. Five phone calls still no answer. I can only access the problem email account through MY BT not BT webmail.

Yesterday I deleted the email account on my BT as you can restore, eight hours later I went restore and it said incorrect password. I went BT chat line the person was baffled why I could not restore. She gave me a link for new password email now active but cannot access on Bt webmail, or Apple devices only on MY BT

i bet you wish you never asked me has happened over the last

Thank you for your time and interest

[licquorice]

So, you updated your Mac which caused the problem to occur but Apple consider it to be a BT server problem that coincidentally occurred at exactly the same time. Strange logic.

[gg30340]

I have to agree with licquorice that if the problem only started after you did your update on your Mac that that would be where I suspect the problem lies.

I don't use Apple devices so I am not sure about how linking all your Apple devices with iCloud works but given that your iPhone email also failed after your Mac update that would also point to Apple causing the problem and not BT.

Can you access your BTMail email account using the log on page here?

BT Email 

If you can I would suggest that you delete the email account from you email client/app then restart your device and follow the procedure that I previously gave by setting up the email account manually adding all the settings rather than allowing the app to set it up automatically.

[Les-Gibson]

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@EJAwrote:

Yesterday I deleted the email account on my BT as you can restore,

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The problem there is that if some kind of corruption has occurred which is preventing you from using your account then you have also restored that.

Try deleting the account and re-creating manually

[EJA]

Yes I can login on the link you sent me, but only one email account is available, not the one that is the issue.

EJA