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Beginner
5,763 Views
Message 1 of 420

INFINITY Netwrok wide Issues.. - IMPORTANT

I have just got off the phone to BT and ALL infinity users are currently getting just 2mb DOWNLOAD speed although upload should not be affected as to why they haven't put something up their selves I've no idea but hope this saves some people spending ages on hold.

 

They advised that they hope to have to problem resolved in 4 hours.

 

419 REPLIES 419
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Recognised Expert
5,735 Views
Message 2 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Can you add 'Infinity' to your thread title - us lucky souls on ADSL max can still get normal speeds.
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Beginner
5,730 Views
Message 3 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Done 🙂

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Recognised Expert
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Message 4 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Cheers
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Beginner
5,722 Views
Message 5 of 420

Re: Netwrok wide Issues.. - IMPORTANT

No worries just thought it would save people's hold time and try and give an update you would of thought BT would of done on here.
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Recognised Expert
5,704 Views
Message 6 of 420

Re: Netwrok wide Issues.. - IMPORTANT

I fully agree with the thread to let people know - I saw the earlier one saying you could all only get 2meg so tried my own to see how general it was.

And as you say it is still not on the Service status page - maybe the person who updates the status page is on infinity
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Expert
5,702 Views
Message 7 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Thanks for the heads-up 🙂 Mine has dropped from a usual 35 mb+ to about 2. Coincidentally had a power cut earlier & was wondering if it was connected...

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Beginner
5,677 Views
Message 8 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Apparently not. And rebooting your modem / router will do nothing to solve the problem we just have to wait.......
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Contributor
5,667 Views
Message 9 of 420

Re: Netwrok wide Issues.. - IMPORTANT

Waiting.... for this to be fixed. So slow 😞
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Contributor
5,660 Views
Message 10 of 420

Re: Netwrok wide Issues.. - IMPORTANT

I'm only getting 700k down! 8 meg up!

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