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andybird456
Contributor
1,030 Views
Message 271 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

BT just called me (in response to a billing ticket asking for a refund for lack of service) and before I could say "NO!!" they transfered me to Infinity tech support... this person then said that they are aware of the problem and that engineers are still working on it, give it 24 hours and they will call me back tomorrow.


In response to my request for a refund for lack of service they said that AFTER the problem is fixed (as engineers are still working on it), a supervisor would give me a call regarding compensation.

 

I suggest everybody raise a billing ticket asking for a refund for lack of service to stick your flag in the sand on this issue.

parsec
Aspiring Contributor
994 Views
Message 272 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

Just had a call from a nice guy called Jamie(?) that assured me the issue has been resolved and was probably (he didn't have exact details) caused by usage throttling.

 

Let's see what happens at 6pm shall we? Smiley Indifferent

0 Ratings
Highlighted
JamesEllis
Aspiring Contributor
946 Views
Message 273 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

What number are you guys calling to log the fault please?

 

I didnt think there was any point calling up but i think I want to now.

 

Best to log billing ticket or tech one?

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1deaddj
Aspiring Contributor
932 Views
Message 274 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

Register: BT accidentally chokes bandwidth to 'superfast' customers

 

BT has said sorry to subscribers to its "Infinity" packages, who have seen their "superfast" broadband connections slowed to a relative crawl in the evening recently.

 

It blamed the problems on a "technical fault", but did not provide any further details.

 

http://www.theregister.co.uk/2010/12/14/bt_infinity_slowdown/

 

Let's see if the issue 'accidentally' returns again at 6pm!

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andybird456
Contributor
912 Views
Message 275 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

I logged a billing ticket by going to bt.com, billing and then clicking "contact BT about billing"

 

which takes you to Contact > Billing

 

i then selected "a query about my BT Broadband Bill" and then "I have a query about my Broadband Rental" and then "email"

 

enter the basic details such as "how can I get a refund for lack of service - my BT infinity has been at less than 2mb for over 1 week now"  this will log it on Billing's system but they will also probably put you through to technical to talk to them about it (having it logged in both sets of system can't be a bad thing!)

 

someone will call you back and hopefully start you down the path... I can't guarentee you will end up getting a refund of any description, but I'm also sure that if you don't ask for one you definitely won't get one

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bendyone
Beginner
902 Views
Message 276 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

They havent said sorry to me yet,

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markwill2112
Aspiring Contributor
889 Views
Message 277 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

"BT has said sorry to subscribers to its "Infinity" packages, who have seen their "superfast" broadband connections slowed to a relative crawl in the evening recently."

 

Where? When? How? I have not receievd an apology nor seen one on the BT site.

 

Indeed, I wonder if they will be apologising again at 18:00 tonight!

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markwill2112
Aspiring Contributor
881 Views
Message 278 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

I'll try that. To date I have just been sending an average four general complaints a day. I have never had to complian to one company so much in my life. BT is a disgrace!

0 Ratings
wolfmanii
Contributor
710 Views
Message 279 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

 

Mine is faster at 23 Mb/s but not the 35 Mb/s that I had been getting for the last 2 months Smiley Sad

 

Repeated and now :

 

 

Not sure what is going on.

 

Now it's after 6.00 and :

 

 

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markyp
Beginner
659 Views
Message 280 of 420

Re: INFINITY Netwrok wide Issues.. - IMPORTANT

Speedtest.net - The Global Broadband Speed Test.jpg

 

I now have a Tweet from btcare telling me that it was a technical fault and this has now been fixed. Err....

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