avifec
Aspiring Contributor
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Message 1 of 8

IP Address

Hi, I am on adsl copper and live 600m from the exchange and have a new hub 6. Consequently I get a good download speed of about 15Mbps and upload of 1Mbps. My question is it normal for my IP address to change at least once daily and up to 4 times daily. I ask because I use a program that relies on having the IP entered in it's settings.

Cheers

avifec

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7 REPLIES 7
avifec
Aspiring Contributor
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Message 2 of 8

Re: IP Address

Hi again, I forgot to say that I recently had an Openreach engineer out who said that my line was perfect and reset the equipment in the exchange, which improved my speed but did nothing to help my IP address problem.
cheers
avifec
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Keith_Beddoe
Distinguished Sage
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Message 3 of 8

Re: IP Address

I assume you mean your public Internet IP address and not your LAN IP address beginning 192.168.1.xx?

Your public IP should  not change unless the home hub is dropping the connection.I am on ADSL and normally keep the same public IP address for months, but I am not using a BT home hub, as they are not stable enough, especially if you are using a HH6 on ADSL, instead of a HH4.

The HH5 and 6 are intended for VDSL, the HH4 is for ADSL. Why are you using a HH6?

 

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avifec
Aspiring Contributor
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Message 4 of 8

Re: IP Address

Hi Keith,

Thanks for your reply and yes I do mean my public IP. I had a HH3 and was having trouble with the wi-fi signal in certain parts of the house and when Isaw the BT advert about how much better the wi-fi was with a HH6 I rang BT and asked about one. They offered me one for only a £10 p&p charge which I accepted. The IP problem was happening with the HH3 as well and I have tried reverting back to the HH3 and it still happens.

Cheers

avifec

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Keith_Beddoe
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Message 5 of 8

Re: IP Address

That has to be caused by the physical connection dropping. Have you looked at the home hub event logs to see if you can see any DSL down messages, or any PPPoE disconnections?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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avifec
Aspiring Contributor
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Message 6 of 8

Re: IP Address

Hi Kieth,

I have found the event log but I can't find any mention of DLS down or PPPoE disconnections. The fault has just occured after I logged on at 00:57 and at 01:01 I lost the internet and the hub light changed from blue to green and after about 2 minutes back to blue again. I have copied the event log for this period but it does not mean anything to me, can you deduce anything from it.

My phone line is fine with no noise on the line and   when I lose the internet it is still working.

Cheers

avifec

Event Log

1:03:1806 Sep.eth2:IGMP join received for group 234.81.130.251 on interface eth2
1:01:1806 Sep.eth2:IGMP join received for group 234.81.130.251 on interface eth2
1:01:1806 Sep.eth2:IGMP group 234.81.130.251 on interface eth2 started by 192.168.1.86
1:01:1806 Sep.eth2:IGMP group 234.81.130.251 on interface eth2 by 192.168.1.86 requested
1:01:0106 Sep.eth2:IGMP group 234.81.130.251 on interface eth2 ended by 192.168.1.86
0:58:4006 Sep.:This Rule has been applied successfully: [id:33094
0:58:4006 Sep.:Adding port mapping rule by System
0:58:4006 Sep.:Updating port mapping rule (33094) by System
0:58:3906 Sep.:This Rule has been applied successfully: [id:33093
0:58:3906 Sep.:Adding port mapping rule by System
0:58:3906 Sep.:Updating port mapping rule (33093) by System
0:58:3806 Sep.:This Rule has been applied successfully: [id:33092
0:58:3806 Sep.:Adding port mapping rule by System
0:58:3806 Sep.:Updating port mapping rule (33092) by System
0:58:3706 Sep.:This Rule has been applied successfully: [id:33091
0:58:3706 Sep.:Adding port mapping rule by System
0:58:3706 Sep.:Updating port mapping rule (33091) by System
0:58:3606 Sep.:This Rule has been applied successfully: [id:33090
0:58:3606 Sep.:Adding port mapping rule by System
0:58:3606 Sep.:Updating port mapping rule (33090) by System
0:58:3506 Sep.:This Rule has been applied successfully: [id:33089
0:58:3506 Sep.:Adding port mapping rule by System
0:58:3506 Sep.:Updating port mapping rule (33089) by System
0:58:3406 Sep.:This Rule has been applied successfully: [id:33088
0:58:3406 Sep.:Adding port mapping rule by System
0:58:3406 Sep.:Updating port mapping rule (33088) by System
0:58:3206 Sep.:This Rule has been applied successfully: [id:33087
0:58:3206 Sep.:Adding port mapping rule by System
0:58:3206 Sep.:Updating port mapping rule (33087) by System
0:58:3106 Sep.:This Rule has been applied successfully: [id:33086
0:58:3106 Sep.:Adding port mapping rule by System
0:58:3106 Sep.:Updating port mapping rule (33086) by System
0:58:3006 Sep.:This Rule has been applied successfully: [id:33085
0:58:3006 Sep.:Adding port mapping rule by System
0:58:3006 Sep.:Updating port mapping rule (33085) by System
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Keith_Beddoe
Distinguished Sage
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Message 7 of 8

Re: IP Address

What are all those port mapping requests, do you have uPnP enabled on the home hub as it looks like a device may be causing the home hub to crash out. This may also be causing the issue on your other router.

Its odd that the IP address of the device causing the issue, is not showing?

Try disabling uPnP and see if you still get the disconnection issue.

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avifec
Aspiring Contributor
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Message 8 of 8

Re: IP Address

Hi Keith,

I have tried disableing UPnP on the hub and it is still dropping out so I decided to ring BT again and they say it is showing as faulty and needs an engineer to visit which they have arranged for Monday afternoon. They could not or would not tell me what the fault they could see was but said that the engineer that had been allocated was a broadband SFI, whatever that means.

Thanks for all your help and if it does get fixed I will come back and let you know what they did.

Cheers

avifec

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