My BT BB speed had been about 5mb/s for a couple of years, but last week, I went to test iplayer HD and had so many problems that it was un-watchable.
I called BT BB who said that they would request that my IP Profile is raised from 2000 Kbps.
Various calls have happened since, and they claim they had raised the profile. However, I have checked and they have not done it - it is still the same.
During the latest call, they advised me reset the router, and to unscrew the socket on the wall as inside would be another connection. I unscrewed the socket and there isn't. They have booked an engineer to visit my home.
I have said numerous times that they need to raise the IP profile.
Can anyone please tell me if my line is good etc. how I can get the IP Profile raised, and what should it be?
Here is my info:
BT Speed Test:
Download speed achieved during the test was - 1825 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
BT Voyager 2091 ADSL Rooter:
Line Mode G.DMT Line State Show Time
Latency Type Fast Line Up Time 00:00:56:54
Line Coding Trellis On Line Up Count 2
Statistics Downstream Upstream
Line Rate 8128 Kbps 448 Kbps
Noise Margin 10.3 dB 21.0 dB
Line Attenuation 11.0 dB 6.0 dB
Output Power 13.8 dBm 11.9 dBm
K (number of bytes in DMT frame) 255 15
R (number of check bytes in RS code word) 0 0
S (RS code word size in DMT frame) 1 1
D (interleaver depth) 1 1
Super Frames 200835 200833
Super Frame Errors 1 0
RS Words 0 0
RS Correctable Errors 0 0
RS Uncorrectable Errors 0 0
HEC Errors 0 0
OCD Errors 0 0
LCD Errors 0 0
Your best bet might be to contact the forum moderators here: Contact BT Forum Mods. Much more reliable than the phone hekpdesk.
[Oops, not quick enough to reply before John. By the way, I had to ask them for a reset myself the other day and got it the same evening.]