IP Profile Stuck

[MattC24]

Dear Mods,

This thread is being created to support my request to the forum mods.

My IP Profile has not recovered after an outage jsut over one week ago. It is stuck at 2mbps and needs reseting to 7.15mbps.

Router stats:

ADSL Line Status

Connection Information Line state: Connected Connection time: 7 days, 09:15:12 Downstream: 7.938 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 10.6 dB / 25.0 dB Line attenuation (Down/Up): 20.9 dB / 10.5 dB Output power (Down/Up): 19.9 dBm / 12.0 dBm FEC Events (Down/Up): 0 / 27 CRC Events (Down/Up): 2095 / 7 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 6946 / 4 Error Seconds (Local/Remote): 13275 / 60

[imjolly]

can you post btspeedtester results not beta showing the 2mb profile then contact the mods for help 

contact mods

can take up to 3 working days for mods to contact you

[john46]

Hi  You need to use the link posted below to contact the mods  but they will need to see the full results of the BT speedtester not the beta one posted here first before you contact them 
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

[MattC24]

Mods have been contacted thanks.

Here is the Bt speedtester result:

Download speedachieved during the test was - 1.79 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

[john46]

Thanks that is all they need now use the links above to contact them then it is  just a matter of waiting for them to contact you