This thread is being created to support my request to the forum mods.
My IP Profile has not recovered after an outage jsut over one week ago. It is stuck at 2mbps and needs reseting to 7.15mbps.
can you post btspeedtester results not beta showing the 2mb profile then contact the mods for help
can take up to 3 working days for mods to contact you
Hi You need to use the link posted below to contact the mods but they will need to see the full results of the BT speedtester not the beta one posted here first before you contact them
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
Mods have been contacted thanks.
Here is the Bt speedtester result:
Download speedachieved during the test was - 1.79 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Thanks that is all they need now use the links above to contact them then it is just a matter of waiting for them to contact you