My BT Infinity speed has dropped to 9mb it used to be 15MB is have just run a speedtest on BT Speedtest and it says the IP profile is 9.67 which explains why my download speed is 9MB. Why has the IP Profile dropped and how do I get it up to get the 15MB download speeds that I used to get.
I was under the illusion that BT would not give a customer Infinity if there download rate was below 15Mbps when they Join BT Inifinty, But seems you were able to get 15Mbps right on the border line.
Can I ask when you noticed the drop of your IP Profile ?
Ok you may need to reset the VDSL2 modem (the White one) to get you back to where you were four days ago,
Do this between 1pm and 2 pm and if this does not increase the Download Speed you will need to contact BT.