IP Profile is at 9.67

[newtonsdad]

My BT Infinity speed has dropped to 9mb it used to be 15MB is have just run a speedtest on BT Speedtest and it says the IP profile is 9.67 which explains why my download speed is 9MB. Why has the IP Profile dropped and how do I get it up to get the 15MB download speeds that I used to get.

[NewtronStar]

I was under the illusion that BT would not give a customer Infinity if there download rate was below 15Mbps when they Join BT Inifinty, But seems you were able to get 15Mbps right on the border line.

Can I ask when you noticed the drop of your IP Profile ?

[newtonsdad]

Four days ago. We have had infinity since march..We live 1.2 miles away from the cab BT estimated 17mbps and we got 15mbps. Which is a lot better than the cab 700kbps we used to get.

[NewtronStar]

I would like you to look at this chart, you are 1931 meters from the CAB (1.2 miles)

[NewtronStar]

well 9000 kbps is way better than 700 Kbps but looking at the chart you are lucky you even got Fibre

[newtonsdad]

But for the last four months we have had 15mbps 24/7.

[NewtronStar]

Ok you may need to reset the VDSL2 modem (the White one)  to get you back to where you were four days ago,

Do this between 1pm and 2 pm and if this does not increase the Download Speed you will need to contact  BT.

[Webby]

Line conditions change

[newtonsdad]

Would this be a permanent speed change?

[newtonsdad]

I have reset VDSL2 modem and restarted the HH3 now all lights are on modem and HH3 but no internet.