Currently having very slow broadband speeds, as low as 0.35mbps, very much out of the blue. We have typically had 5mbps.
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
ADSL line status
|Connection time||0 days, 7:32:25|
|Noise margin (Down/Up)||25.8 dB / 17.0 dB|
|Line attenuation (Down/Up)||48.0 dB / 25.0 dB|
|Output power (Down/Up)||19.1 dBm / 12.3 dBm|
|Loss of Framing (Local)||14|
|Loss of Signal (Local)||9|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||1490 / 1|
|CRC Errors (Down/Up)||54 / N/A|
|HEC Errors (Down/Up)||N/A / 2|
|Error Seconds (Local)||58|
So we are wondering why it is so slow at the moment. It did happen once before a while back and didn't work for about 2 weeks. WOndering if there is some problem, and just looking for a way to fix it, if an IP Profile reset would be possible
Your noise margin is high which has resulted in a reduction in the sync speed.
Your connection uptime is low at just over 7hrs, is this a manual reset?
As your on the 20cn network then the IP Profile has reduced in accordance to the decrease in sync speeds. It will take 3 to 5 days of a stable connection for your IP Profile to raise to the correct figure in accordance to the sync speed.
It is also advised to keep the homehub/router switched on constantly and connected 24/7, as any restarts/disconnections or turning off of the router/homehub will make the dlm (exchange equipment) think there is a problem with your line and will either increase your noise margin, decrease your IP Profile, decrease your sync rate.
This is done automatically to stabilise the line.
Just stay connected 24/7 with no resets for 3/5 days and your noise margin should start to fall and your connection speed increase automatically
if you can get 3+days connection time and no improvement then repost your stats and mods may help
when you dial 17070 and select option 2 called quiet line test is there any noise? should be quiet though a slight dull humm is normal for a cordless phone.
Are you connected to the master socket (be that the BTNTE5 or Openreach pre-filtered master socket) or are you using an extension cable or slave socket?
you should hear no noise if you can then it needs reporting to BT faults on 151 with no mention of broadband in the call
check your exchange here as it may not yet be upgraded and adsl2 is not available