cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kennja
Beginner
654 Views
Message 1 of 13

IP Profile set very low

Currently having very slow broadband speeds, as low as 0.35mbps, very much out of the blue. We have typically had 5mbps.

 

Download speedachieved during the test was - 0.33 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
 Additional Information:
 Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.35 Mbps

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 7:32:25
Downstream1,536 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)25.8 dB / 17.0 dB
Line attenuation (Down/Up)48.0 dB / 25.0 dB
Output power (Down/Up)19.1 dBm / 12.3 dBm
Loss of Framing (Local)14
Loss of Signal (Local)9
Loss of Power (Local)0
FEC Errors (Down/Up)1490 / 1
CRC Errors (Down/Up)54 / N/A
HEC Errors (Down/Up)N/A / 2
Error Seconds (Local)58

 

 

Estimation of your maximum rate adaptive adsl speed
    
Downstream
Attenuation
 48 dBApprox
Line Length
 3.5 km
    
 

    
dslMAX (20CN) 5312 kbpsIP Profile 4500 kbps
    
BT 21CN WBC
& adsl2+
 5984 kbpsIP Profile 5278 kbps
    
adsl2+ (LLU) 5984 kbpsThroughput 5296 kbps
    
    

 So we are wondering why it is so slow at the moment. It did happen once before a while back and didn't work for about 2 weeks. WOndering if there is some problem, and just looking for a way to fix it, if an IP Profile reset would be possible

0 Ratings
12 REPLIES 12
jac_95
Guru
Guru
651 Views
Message 2 of 13

Re: IP Profile set very low

Hi Kennja,

 

Your noise margin is high which has resulted in a reduction in the sync speed.

 

Your connection uptime is low at just over 7hrs, is this a manual reset?

 

As your on the 20cn network then the IP Profile has reduced in accordance to the decrease in sync speeds. It will take 3 to 5 days of a stable connection for your IP Profile to raise to the correct figure in accordance to the sync speed.

 

It is also advised to keep the homehub/router switched on constantly and connected 24/7, as any restarts/disconnections or turning off of the router/homehub will make the dlm (exchange equipment) think there is a problem with your line and will either increase your noise margin, decrease your IP Profile, decrease your sync rate.

 

This is done automatically to stabilise the line.

 


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
644 Views
Message 3 of 13

Re: IP Profile set very low

Just stay connected 24/7 with no resets for 3/5 days and your noise margin should start to fall and your connection speed increase automatically

 

if you can get 3+days connection time and no improvement then repost your stats and mods may help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Kennja
Beginner
641 Views
Message 4 of 13

Re: IP Profile set very low

I haven't reset my router in nearly 2 days now so is there something restting it that isn't me?

0 Ratings
jac_95
Guru
Guru
634 Views
Message 5 of 13

Re: IP Profile set very low

Kennja,

 

when you dial 17070 and select option 2 called quiet line test is there any noise? should be quiet though a slight dull humm is normal for a cordless phone.

 

Are you connected to the master socket (be that the BTNTE5 or Openreach pre-filtered master socket) or are you using an extension cable or slave socket?


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
Kennja
Beginner
631 Views
Message 6 of 13

Re: IP Profile set very low

Currenty am using the master socket, when I tried the quiet line test there was some crackling on the line.

0 Ratings
john46
Distinguished Sage
622 Views
Message 7 of 13

Re: IP Profile set very low

you should hear no noise if you can then it needs reporting to BT faults on 151 with no mention of broadband in the call

0 Ratings
jac_95
Guru
Guru
621 Views
Message 8 of 13

Re: IP Profile set very low

If there is crackling present on the line, and also when connected to the TEST socket then you need to report the issue as a landline fault to 151.

Any crackling or noise on the line will be effecting the performance and stability of your ADSL broadband connection. Once the noise issue has been resolved then your broadband connection should slowly recover.

jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
dfenceman
Expert
596 Views
Message 9 of 13

Re: IP Profile set very low

Hi Kennja,

 

 

Once you get the line noise fixed you might like to get an invite from the mods so you can request a move to ADSL2.

 

 

Best regards,
dfenceman
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
593 Views
Message 10 of 13

Re: IP Profile set very low

check your exchange here as it may not yet be upgraded and adsl2 is not available  

check exchange

 

 

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings