Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
This is a customer help customer forum and your post does not go to BT
can you go to hub then troubleshooting then helpdesk and post stats 1-12
can you enter your phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html
Thanks for the quick 3 replies! I think you all suggested largely the same thing, namely that I attach the following for your expert views:
(The above 28M to 37M Infinity numbers agree with the range that BT sent me in the pack beforehand.)
It's the d/s IP Profile rate that surprises me most.
All help welcomed.
I would phone customer services and complain that your connection speed is below your estimate and you need an engineer to fix it. Was installation done by openreach engineer or contractor?
look like you selected infinity 2 but from the checker you cannot get the infinity 1 max speed so would be better on infinity 1
Your estimated speed is any where between the low of Range B, 15.6Mbps and the high for Range A, 37Mbps. Apart from obviously not getting even the lowest speed estimated, why are you paying for Infinity 2. Even if you could get the max speed on your estimate it is still bellow the max for Infinity 1 so you are wasting your money paying for Infinity 2.
Your hub stats are showing the max data rate that your line can support as being 13Mbps.
You need to cntact BT and complain about not getting your estimated speeds and that you want an engineer out to investigate the problem.