Hi, I am new to the forum and I am having trouble with a stuck IP Profile. I noticed that my speed seemed to have dropped recently, so I ran a Speed Test. My sync speed is nearly always at 3.78 Mbps, and my IP Profile always used to be 3 Mbps as it should be for this sync speed. It has not gone up in the last few days, so I reckon it's been stuck for some time. My target SNR is still 6db (determined from SNR reading just after connection), so nothing has changed there.
Download speedachieved during the test was - 1.68 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
In addition, I notice that I am now on Fast Path, whereas I have always previously been on Interleaved.
Is it possible to get support for this via this forum, or should I contact Tech Support?
Any help would be greatly appreciated.
Solved! Go to Solution.
as you are still on the old system for profile it would normally correct itself but you need to remayin connected 24/7 for 3/5 days.
this wil show correct profile for your connection speed which is not stuck like others on the forum
the new profile system for 21cn is 88.2% of your connection speed whereas your profile is on a schedule basis depending on a connection speed band as per the link I provided.
if your connection has been stable can you post the adsl stats from your router including connection time. if more than 5 days then you need mod help
your profile should reset itself automatically provided you maintain connection for 3/5 days maybe sooner. there should be no need for manual intervention in your case just stable connection
just a matter of waiting for the automatic system to reset your profile
if you want more help I would suggest you post the adsl stats from your router including the errors and forum members will be able to offer more help