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Aspiring Contributor
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Message 1 of 14

IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Hello, I am new to this forum, so any advice someone can provide would be very appreciated.

I have recently transfered by Broadband ISP from Sky to BT, as BT sales team (and the broadband checker) told me I could get estimated 15mbps download speed on my phone line as opposed to 4.5-5mbps Sky was giving me on the best days.

 

I am currently coming to an end of the 10 day testing period - finishing on 20 Aug. Looking at my ADSL Stats and some of the related posts on this forum, I think there is a way to improve what BT is giving me at the moment:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:4 days, 03:23:52
Downstream:3.688 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.1 dB / 21.0 dB
Line attenuation (Down/Up):52.0 dB / 30.5 dB
Output power (Down/Up):19.6 dBm / 12.1 dBm
FEC Events (Down/Up):24048938 / 4679
CRC Events (Down/Up):

49865 / 4565

 

BT Speedtest Results:

 

Download speedachieved during the test was - 2.81 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3 Mbps

 


Please advise. I feel that my IP Profile has been stuck at 3mbps - Can this be changed? Or should I just wait for 2-3 more days in a hope that something magic will happen by default?

 

Thanks - at38521

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Because of your distance from the exchange, the maximum connection speed will never be faster than 4384Kbs on ADSL max, and 4512Kbs on ADSL2.

 

There is some potential for your existing connection to reach that speed, as there is some spare noise margin.

 

How is your home hub connected to your phone line?

 

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Aspiring Contributor
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Message 3 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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My Home Hub 3 is connected to the main (and only) phone socket in my flat, using of course one of the microfilters provided by BT. The stats I provided are based on the Ethernet connection my iMAC has with HH 3.

 

Why do you think BT would quote me a double-digit estimated speed when I was looking to leave Sky for more speed?

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Distinguished Sage
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Message 4 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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where did you get the speed quote try this link I suspect it could have been a data base error  http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput


and post back the results please editing out you phone number

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Aspiring Contributor
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Message 5 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Thank you for your help. Here are the results I got. How can I check if BT gave me ADSL or ADSL2+ service?

 

***********

 

For Telephone Number XXXXXXXX on Exchange POPLAR

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.

 

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 5.5Mbps; typically the line speed would range between 4Mbps and 8Mbps.

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 7Mbps; typically the line speed would range between 4.5Mbps and 11.5Mbps.

Your cabinet is planned to have WBC FTTC by 30th September 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 57.5Mbps and upstream line speed of 20Mbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

Furthermore your exchange is due to be enabled for multicast services on fibre lines by 30th September 2012, please contact your provider for further details.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.

 

Please note that dates and exchanges are indicative and subject to change.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.

Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.

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Distinguished Sage
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Message 6 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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hi ok yes your line can support ADSL 2 +which would give you a similar speed that Keith has posted 4mb + but never 15 mb your exchange has a well known capacity problem and that is why you are on adslmax as line migrations to adsl2+ are only carried out when a port is available at the exchange following some one stopping service with your line attenuation your speed will not improve however i note that infinity is due soon on your local cabinet you may be better off moving to infinity when it becomes available that would give you around 57 mb down 20 up
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Aspiring Contributor
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Message 7 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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While waiting for Infinity to arrive, does it make sense to contact BT Tech Support asking to reset my IP Profile or Noise Margin, in order to get a bit more speed, at least in line why Sky was giving me?

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Distinguished Sage
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Message 8 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Your Ip Profile is set by your connection speed not the other way round you could ask the forum mod team to reset your noise margin  please avoid the help line once the mod team are contacted as is causes  confusion

 

This is a link to them
http://bt.custhelp.com/app/contact_email/c/4951 they normally reply by email or phone directly to you within 3 working days and will take personal ownership of your problem until resolved and will keep you informed of progress 


They are a UK based BT specialist team who have a good record at getting problems solved

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Aspiring Contributor
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Message 9 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Hi, just to give you an update on my situation. The mod team reset my Niose Margin, and the speed has improved the best I can possible hope for at this time (while waiting for the miracle called Infinity)

 

These are the new results:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:07:50
Downstream:5.469 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.4 dB / 20.0 dB
Line attenuation (Down/Up):52.1 dB / 30.5 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):193164 / 4
CRC Events (Down/Up):635 / 6

 

Thank you for your help

 

 

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Distinguished Sage
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Message 10 of 14

Re: IP Profile stuck at 3000 kbps - Can this be changed to get faster speed?

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Glad to have been able to have been of help to you