cancel
Showing results for 
Search instead for 
Did you mean: 
moomoomoo2
Aspiring Contributor
581 Views
Message 1 of 17

IP Profile stuck

Go to solution

Hi guys,

 

Moved into a rented property and our broadband was activated on May 9th.. Since then our IP Profile has been stuck on 2mbps as verified by the BT speed tester. The sync however is a touch below 8mbps. Here are the stats:

 

Downstream: 7.938 Mbps
Upstream: 448 Kbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 9.8 dB / 25.0 dB
Line attenuation (Down/Up): 31.3 dB / 17.0 dB
Output power (Down/Up): 19.9 dBm / 12.5 dBm

 

Should these stats deserve a higher IP profile? I believe the protocol is to contact the mods so the line can be reset, but I was just hoping for some reassurance.. 

 

Chris

0 Ratings
16 REPLIES 16
Distinguished Sage
579 Views
Message 2 of 17

Re: IP Profile stuck

Go to solution

Hi  Providing you have greater than 3days stable connection  I suggest you contact the forum mods they should be able to get your Ip Profile reset for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

ChrisbLUFC
Aspiring Contributor
562 Views
Message 3 of 17

Re: IP Profile stuck

Go to solution

Hi Chris,


For reassurance, I had exactly the same problem and emailed the Mods and Jon suggested. They replied within 3-4 days via email and said they could fully see the problem and reset the line for me, they were quick responding from that point and was resolved with no issues.

 

Just post all your info in this thread ie hub stats and speed test results and they'll sort it out for you.

 

Good luck!

Chris

dlnguyen6490
Aspiring Contributor
558 Views
Message 4 of 17

Re: IP Profile stuck

Go to solution

When the mod replied u, how did you reply them back? Via email ?

0 Ratings
ChrisbLUFC
Aspiring Contributor
553 Views
Message 5 of 17

Re: IP Profile stuck

Go to solution

Yes, replied direct back to the email they sent me, on 3 occasions and got a quick response (within 24hrs).

0 Ratings
Distinguished Sage
543 Views
Message 6 of 17

Re: IP Profile stuck

Go to solution
Just a matter of waiting they will get your profile sorted it is a common problem
0 Ratings
moomoomoo2
Aspiring Contributor
522 Views
Message 7 of 17

Re: IP Profile stuck

Go to solution

Thanks very much for that Chris. Have contacted the mods and am eagerly awaiting their reply 🙂 Also, thanks to John for your post.

0 Ratings
Distinguished Sage
Distinguished Sage
519 Views
Message 8 of 17

Re: IP Profile stuck

Go to solution

just run btpeedtester every so often just to check as sometimes the mods just arrange to get the profile kicked into action



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
moomoomoo2
Aspiring Contributor
483 Views
Message 9 of 17

Re: IP Profile stuck

Go to solution

Hi guys,

 

Well the mods got back to me as promised and the IP Profile reset was meant to happen over the weekend. Unfortunately the Homehub went wrong on Saturday so I may have very well missed the boat for the reset. Have since replaced the router with a better model which is showing these stats:

 

Operational ModeG.DMT

Upstream448

Downstream8128

SNR Margin(Upstream)21.0

SNR Margin(Downstream)8.6

Line Attenuation(Upstream)18.0

Line Attenuation(Downstream)38.0

 

Attenuation doesn't seem as good, but never mind. Will wait to hear back from the mods again.. Speaking of which, thanks to Dean of BTCare for getting back to me.

0 Ratings
Distinguished Sage
Distinguished Sage
481 Views
Message 10 of 17

Re: IP Profile stuck

Go to solution

run btspeedtester not beta version and post the results please



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings