Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

IP address hub problem - nothing connects

I have a BT smart hub type A. I can connect devices to it, but all devices say connected, no internet. My hub has a consistent blue light, so there is obviously internet.

This happens almost daily to one device or other. I phoned BT about it a couple of months ago. They reset the hub, it worked for a few days.

I now have to reset the hub almost daily, even then it doesn't always work. It hasn't worked today 

I ran a troubleshoot on my laptop earlier and got "WiFi doesn't have a valid IP connection". I have tried to report a fault online, but it just comes back as speed is good (it probably is... If I could connect!).

Reading helpful posts on the community (thank you 😁) it looks like I need a new hub. I've repeatedly called the fault line, but it keeps disconnecting 😠 I have no wifi and I'm trying to work from home.  I can't use all of my mobile data up!

Any help with alternative solutions? How can I arrange a new hub online? 


0 Ratings
Message 2 of 2

Re: IP address hub problem - nothing connects

if you have HH6 then try turning off smart setup.  you can also split the 204/5ghz networks which often helps with wifi devices

to get a new replacement hub you need to phone 151 and report a faulty hub

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.