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mike595
Beginner
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Message 1 of 6

IP line profile set at 2000kbps Why?

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Hi.

I have been with BT for many years and have not really understood why my connection is so slow. It would appear that my IP profile is set at 2000kbps . Can anyone please tell me why or how I can get this improved? Am on the verge of leaving BT as Orange have promised better.

 

Many thanks in advance.

Mike

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5 REPLIES 5
Distinguished Sage
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Message 2 of 6

Re: IP line profile set at 2000kbps Why?

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Hi I suggest you contact the forum mods they should be able to get your ip profile sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved
mike595
Beginner
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Message 3 of 6

Re: IP line profile set at 2000kbps Why?

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Thank you. I have emailed and will await a response and will post the result on here.

Mike

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Distinguished Sage
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Message 4 of 6

Re: IP line profile set at 2000kbps Why?

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hi the mods will get it fixed for you it is a problem that pops up from time to time you have suffered from a stuck profile
mike595
Beginner
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Message 5 of 6

Re: IP line profile set at 2000kbps Why?

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Download speedachieved during the test was - 1.62 Mbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

 

 

 

Well as you can see the mods fixed the ip profile issue for me and for this time of day 1.62Mbps is not that bad ! 

It was up at 6Mbps this morning so am well pleased.

Thank you so much.

Mike

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Distinguished Sage
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Message 6 of 6

Re: IP line profile set at 2000kbps Why?

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glad to help any time
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