Could I request a mod to reset my IP profile and latency to fast please.
I've recently had a noisey line resulting in a low IP speed profile for the last six weeks. The fault was finally diagnosed and fixed by openreach on Monday but I am left with the low speed profile with 287Kbps downstream.
I've had a constant connection as below for over three days now.
Many thanks in advance,
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Left in Jumper
|WBC ADSL 2+||Up to 15.5||--||14 to 17.5||Available||--||--|
|WBC ADSL 2+ Annex M||Up to 15.5||Up to 1.5||14 to 17.5||Available||--||--|
|ADSL Max||Up to 8||--||7 to 8||Available||--||--|
|WBC Fixed Rate||2||--||--||Available||--||--|
you are currently in a banded profile due to all the drops in conenction and that should start to release automaticllay within next couple of days with noise margin reducing and speed increasing
as you have a stable conenction for 3+ days the modds will help get you out banding and reset back to fast if automatic system has not done it by time mods get back to you
mods will post a contact us link here
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email