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HAB
Beginner
541 Views
Message 1 of 4

IP profile reset please

Hi,

Could I request a mod to reset my IP profile and latency to fast please.

 

I've recently had a noisey line resulting in a low IP speed profile for the last six weeks. The fault was finally diagnosed and fixed by openreach on Monday but I am left with the low speed profile with 287Kbps downstream.

 

I've had a constant connection as below for over three days now.

 

Many thanks in advance,

 

  ADSL Line Status
Connection Information
Line state:Connected
Connection time:3 days, 01:49:25
Downstream:287.1 Kbps
Upstream:446.9 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):27.5 dB / 30.4 dB
Line attenuation (Down/Up):18.3 dB / 11.6 dB
Output power (Down/Up):18.3 dBm / 12.4 dBm
FEC Events (Down/Up):84 / 498
CRC Events (Down/Up):0 / 1

 

 

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

Other Offerings

     

Availability Date

   

WBC ADSL 2+Up to 15.5--14 to 17.5Available----
WBC ADSL 2+ Annex MUp to 15.5Up to 1.514 to 17.5Available----
ADSL MaxUp to 8--7 to 8Available----
WBC Fixed Rate2----Available----
Fixed Rate2----Available----
ADSL Multicast------Available----

 

 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
539 Views
Message 2 of 4

Re: IP profile reset please

you are currently in a banded profile due to all the drops in conenction and that should start to release automaticllay within next couple of days with noise margin reducing and speed increasing

 

as you have a stable conenction for 3+ days the modds will help get you out banding and reset back to fast if automatic system has not done it by time mods get back to you

 

mods will post a contact us link here  





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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DavidM
Moderator
Moderator
533 Views
Message 3 of 4

Re: IP profile reset please

Hi @HAB and welcome.

 

I'm sure I can help you with this. Can you please drop me over your details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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HAB
Beginner
529 Views
Message 4 of 4

Re: IP profile reset please

Many thanks imjolly and DavidM. I have sent the email to the mods now and patiently await their help.

 

Regards,

HAB

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