I live nine months of the year in the USA. When I left the UK last September my Broadband was working fine. I don't know what the speed was, but it was good enough for me to work. When I returned this week my broadband speed was terrible. It was little better than dialup.
I then experienced BT Broadband help for the first time. They identified that the problem was at the exchange. I was told that the problem would be fixed, but would take up to 72 hours. I was stunned. Tell an American he has to wait 72 hours and see how long you stay in business. During this 72 hour wait I have educated myself on Broadband issues, thanks to this forum.
I have learned the IP profile sets my speed. When I left the UK, I turned off the power to everything, unplugged phones, etc.
I have a theory that because BT could not communicate with my Hub they dropped my IP profile number. I don't know if this is done automatically. If it is, I expect it to be reset automatically and not wait 72 hours. If manual, my call to BT should have initiated an Engineer to hit a reset button and again not have to wait 72 hours.
I welcome comments on my theory
Solved! Go to Solution.
It will normally reset itself, provided your connection speed is good enough.
If you would like to provide your ADSL stats forum members should be able to give you a better idea.
Below my ADSL Status. Less than19 hours to go, or is 72 hours an estimate
ADSL line status
|Connection time||2 days, 5:35:49|
|Noise margin (Down/Up)||33.5 dB / 7.4 dB|
|Line attenuation (Down/Up)||27.5 dB / 13.5 dB|
|Output power (Down/Up)||17.0 dBm / 11.9 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 48|
|CRC Errors (Down/Up)||0 / N/A|
|HEC Errors (Down/Up)||N/A / 1615|
|Error Seconds (Local)||0|
Your IP profile will not rise because your connection speed is low, as you are probably in a banded profile, or there may be a fault.
You must leave your home hub turned on and connected to your phone line for at least three days.
During that time, do not reset or disconnect it.
If your download speed has not increased after that time, then please return to this thread for assistance.