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Newbie
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Message 1 of 7

IP profile set to 0.25mbps

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I live nine months of the year in the USA. When I left the UK last September my Broadband was working fine. I don't know what the speed was, but it was good enough for me to work.  When I returned  this week my broadband speed was terrible. It was little better than dialup.

I then experienced BT Broadband help for the first time. They identified that the problem was at the exchange. I was told that the problem would be fixed, but would take up to 72 hours. I was stunned. Tell an American  he has to wait 72 hours and see how long you stay in business. During this 72 hour wait I have educated myself on Broadband issues, thanks to this forum.

I have learned  the IP profile sets my speed. When I left the UK, I turned off the power to everything, unplugged phones, etc.

I have a theory that because BT could not communicate with my Hub they dropped my IP profile number. I don't know if this is done automatically. If it is, I expect it to be reset automatically and not wait 72 hours. If manual, my call to BT should have initiated an Engineer to hit a reset button and again not have to wait 72 hours.

I welcome comments on my theory

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: IP profile set to 0.25mbps

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It will normally reset itself, provided your connection speed is good enough.

 

If you would like to provide your ADSL stats forum members should be able to give you a better idea.

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Newbie
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Message 3 of 7

Re: IP profile set to 0.25mbps

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@Keith_Beddoe wrote:

It will normally reset itself, provided your connection speed is good enough.

 

If you would like to provide your ADSL stats forum members should be able to give you a better idea.


 

Below my ADSL Status. Less than19 hours to go, or is 72 hours an estimate

 

ADSL line status

Connection information
Line stateConnected
Connection time2 days, 5:35:49
Downstream288 Kbps
Upstream828 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)33.5 dB / 7.4 dB
Line attenuation (Down/Up)27.5 dB / 13.5 dB
Output power (Down/Up)17.0 dBm / 11.9 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 48
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 1615
Error Seconds (Local)0
 
   
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: IP profile set to 0.25mbps

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Your IP profile will not rise because your connection speed is low, as you are probably in a banded profile, or there may be a fault.

 

You must leave your home hub turned on and connected to your phone line for at least three days.

 

During that time, do not reset or disconnect it.

 

If your download speed has not increased after that time, then please return to this thread for assistance.

 

 

 

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Newbie
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Message 5 of 7

Re: IP profile set to 0.25mbps

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Thanks for the info. Fortunately I had left my router untouched and the speed increased to 6.5mbps after 72 hours.
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: IP profile set to 0.25mbps

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@clackamas wrote:
Thanks for the info. Fortunately I had left my router untouched and the speed increased to 6.5mbps after 72 hours.

It was waiting to welcome you back Smiley Wink

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Message 7 of 7

Re: IP profile set to 0.25mbps

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glad all ok now 🙂
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