cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AurelienC
Beginner
1,445 Views
Message 1 of 8

IP profile stuck following repair to line

Go to solution

Hello,

 

I was witout internet for a few weeks due to a fault with the line. The fault has been repaired but now my IP profile is stuck lower than it used to be. I used to get just under 5mb, but I now get 3.5mb (see performance test below). Could a mod help me getting the IP profile reset. Many thanks in advance.

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download  Speed
 3.41 Mbps
  
0 Mbps7.15 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 3.41 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3.5 Mbps


If you wish to discuss these results please contact your Broadband Service Provider.

If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.

Your test has completed please close this window to exit the performance tester.


Please visit the FAQ if you are unable to understand the test results.

0 Ratings
7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
1,435 Views
Message 2 of 8

Re: IP profile stuck following repair to line

Go to solution

if you maintain a stable connection then profile should correct itself in 3/7 days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
AurelienC
Beginner
1,431 Views
Message 3 of 8

Re: IP profile stuck following repair to line

Go to solution

Thanks imjolly but I've had 10 days of stable connection and ithe IP profile hasn't changed 😞

0 Ratings
NeilO
Moderator
Moderator
1,426 Views
Message 4 of 8

Re: IP profile stuck following repair to line

Go to solution

@AurelienC We'll be happy to help you get this sorted if you send over your details on the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
AurelienC
Beginner
1,406 Views
Message 5 of 8

Re: IP profile stuck following repair to line

Go to solution

Thanks NeilO, I've now sent in my details.

0 Ratings
NeilO
Moderator
Moderator
1,372 Views
Message 6 of 8

Re: IP profile stuck following repair to line

Go to solution

@AurelienC I called there and left a message with the lady who answered. I wanted to let you know that I've reset the profile and you should notice an improvement in the next 24 hours. I'll set a reminder to check this again on Wednesday morning but if you could update the thread to let me know when its sorted that would be great.

AurelienC
Beginner
1,354 Views
Message 7 of 8

Re: IP profile stuck following repair to line

Go to solution

Thanks Neil0. The speed has just now gone back to what it used to be 😁

0 Ratings
NeilO
Moderator
Moderator
1,342 Views
Message 8 of 8

Re: IP profile stuck following repair to line

Go to solution

@AurelienC That's great, thanks for posting back to let me know Smiley Happy

0 Ratings