I was witout internet for a few weeks due to a fault with the line. The fault has been repaired but now my IP profile is stuck lower than it used to be. I used to get just under 5mb, but I now get 3.5mb (see performance test below). Could a mod help me getting the IP profile reset. Many thanks in advance.
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if you maintain a stable connection then profile should correct itself in 3/7 days
Thanks imjolly but I've had 10 days of stable connection and ithe IP profile hasn't changed 😞
@AurelienC We'll be happy to help you get this sorted if you send over your details on the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
@AurelienC I called there and left a message with the lady who answered. I wanted to let you know that I've reset the profile and you should notice an improvement in the next 24 hours. I'll set a reminder to check this again on Wednesday morning but if you could update the thread to let me know when its sorted that would be great.