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Aspiring Contributor
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Message 1 of 2

IP profile stuck

Hi

I switched to BT on the 15 of May, have had the HH3 connected and on from that date. IP profile is still stuck on 2 Mbps. Before I left my old ISP I believe my line was stuck on 2 Mbps and had been for about 6 weeks. I didn't bother doing anything about it as I'd already decided to leave and thought it would be reset with a new ISP. Before the profile being lowered I was getting over 6 Mbps throughput in the quiet times. Looking forward to those days again. Below are my speedtester.bt.com results and HH3 stats.

 

 

Line state:Connected
Connection time:4 days, 21:08:29
Downstream:7.438 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):11.6 dB / 17.0 dB
Line attenuation (Down/Up):10.8 dB / 5.0 dB
Output power (Down/Up):15.8 dBm / 11.9 dBm
FEC Events (Down/Up):1857 / 0
CRC Events (Down/Up):30 / 5
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):269 / 0
Error Seconds (Local/Remote):20 / 1

 

 

 

Download speed achieved during the test was - 1.83 Mbps

For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :7.62 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)

IP Profile for your line is - 2 Mbps

 

 

Regards

 

Azz

 

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Distinguished Sage
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Message 2 of 2

Re: IP profile stuck

Hi I suggest you contact the forum mods they should be able to get your IP Profile reset for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

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