My saga with BT goes on. Switching from Sky since November error after error and poor customer service all the way. In the end had to write a letter to a comma company the irony. Failed engineer visits, having to reinstate sky's temporarily. BT Sport stopped on sky even though still paying. Visit not rearranged yet the award winning MY BT app showing engineer as still coming. Excuse was "sorry we use automated messages" - very useful.
Anyway engineer comes and expertly fits fibre and internet straight up and running with no drop outs and 70mb download despite only expecting 50ish.
Connect TV and no internet channels are viewable with error IPC 6023. Catch-up, on deman and the BTTV app work fine. Status says connected, speed tests says HD and UHD will work. GuIDE shows 98 internet channels (I'm paying extra for sky sports).
First call to service desk and told I need to wAit 10 days for stabilisation. Inadvertently called UK based engineer and he says that's rubbish as long as getting internet and required speed TV will work. Called service desk again and went through reset procedure which I had been through because it's what it says to do online and on TV settings menu. Told need to wiz the or 4 day stabilisation period (sounds like a fob off). Email from Libby Barr saying it should be working but give it 24 hours. Guess what it's not. Call service desk again and on phone for an hour with extended pauses going through same processes. Turn out I may need an engineer - really! If it's my fault (it was a brand new setup yesterday) I will have to pay 129 for pleasure.
Asked to leave complaint. Long pause why he asked what my complaint was - seriously! Apparently complaints are an offline service and can only call back. After another long pause says he can see I already have a complaint and someone is due to call on "6th November", which was quickly changed to 6th December. I corrected Vivek as surely he means 6th Jan (tomorrow). Oh yeah.
It must be be a simple fix because internet works perfect and channels show in guide. I'm sure ther're are people on here who can help including actual BT engineers who can't do more than read the script saying have you tried resetting!
please save me from another evening on the phone to the generic BT call centre. I'm getting pretty desperate and just want to watch sport.
Solved! Go to Solution.
Hi @Dsproctor and welcome to the forum.
I'm really sorry you've had so many problems getting connected. I can help with the IPC 6023 error message. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
Hi @Dsproctor Sorry that service is still not active. The BTTV team updated overnight that they are chasing completion of part of the order as should have been completed yesterday. I will be in touch with you tomorrow to advise of progress.