IPC6017 error code

[Jonty1964]

Hi I have upgraded to the VIP package. All the Now TV HD channels have the same error code IPC6017 error code. I have followed the instructions on screen but it leads me to a blank page. I have reset the box, the bt hub as instructed by online chat but this has had no effect. Any advice on how to sort this out would be appreciated

[SeanD]

Hi @Jonty1964,

Welcome back to the Community.  I am sorry for the difficulties you have run into when trying to access your new NOW TV channels.  

If I could get some details from you I will be able to do some digging to find out what is going on.  I  have dropped you a private message, please get back to me with the relevant details at your earliest convenience 😉

Cheers

Sean

[brucey89]

Hi Sean,

I have the same error code when attempting to view the Now TV Channels via the TV guide. They only work for me when using the Now TV app.

Please can you help me with this?

Best wishes

Andrew

[DanielS]

Hi @brucey89,

I am sorry that you can't view the channels through the EPG. We can look into this for you.

I'll send you a private message with some details that we need to look into it.

Thanks

DanielS

[JeremyG72]

Hi.
I am having the same problem. I have Now VIP AND I ALSO GET THE IPC6017 error on all my Now TV channels accessed via the TV guide. 

[DavidM]

Hi @JeremyG72 and welcome.

Thanks for posting about your error message, I'm sorry you're having problems. Can you try the following and let me know if it helps?

1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
2. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your TV box, using the power switch on the back
   • Now check if you still receive the error
3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Cheers

David

[JeremyG72]

Hi David. Thanks for your advice. 
I’ve done the above and I still have the error. The NowTV app works fine as do all the other apps.  Via the TV guide BT Sport and the Kids pack work fine via the TV guide. The problem is limited to the NOW tv channels accessed via the TV guide. They don’t work and I see the error. Clicking Help suggest that either I don’t have a subscription or that my subscription has been cancelled/removed. This is not the case. Any ideas? Thanks 

[DavidM]

Hi @JeremyG72,

Thanks for checking that. This looks to be account based so we'll need to take a closer look. I'll drop you a private message so you can get in touch.

Cheers

David

[DavidM]

Hi all,

A factory reset of the set top box resolved @JeremyG72 issue so it might be worth you all trying that.

Cheers

David

[JeremyG72]

Awesome. Thanks @DavidM. That worked a great. Really appreciate your help.