My exchange has just been enabled for Fibre Multicast (last week I think) and I phoned up to get BT Sports and have been told it has been enabled, however I am getting the IPC-6023 error. I came across this forum and as I am a software engineer I thought I'd try out the self diagnosis using VLC PLayer and TS Reader Lite. Both of these seem to indicate that there is no multicast! VLC Player does nothing and TS Reader Lite says that there is no signal.
Can you recommend who I should contact? Prior to identifying that I needed Fibre Multicast to be enabled at the Exchange, I have had various calls with BT support about getting BT Sport through my TV and I have never gotten anywhere. In fact after many calls I figured out that the exchange needed to be multicast enabled from this forum.
I have recently upgraded my broadband to infinity and got a new hub 5 and ordered a new BT TV service. My BT TV only displays the free view channels although I subscribed to BT Entertainement Plus and HD bundle for BT Sport on 26 August.
The BT Entertainement Plus channels till now do not work. When I click on a BT sport channel i get message asking me to upgrade (lthough Order management team confirmed that it is ative). When I click onSony or History channel I get a message saying these are not part of my subsciption. This evening following 4 weeks of calls with BT when I click on a channel I get "Channel unavilable...there is a problem receiving this channel....IPC 6023" e.g. History, Gold, Comedy cEntral..
My Entertained plus has been active since 9 Sept and appearin my bill while it has never worked. Also none of my free BT sports pack channel work.
I have followed all the instructions stated on BT IPC 6023 troubleshooting e.g. speed test on BT infinity using wired cable 11MBps, rebooted the Hub, the BT TV, changed the network cable,...nothing worked.
I apreciate any help. If this service is not working by end of this week then bye bye BT...and back to SKy.
@dactour - could you check your speed test the results look suspect or incomplete - there are normally figures for download and upload speed .
Also is the Youview box conected via cable to the HomeHub ?
I would imagine that multicast packets are not being passed between the ports of the home hub, as the hub Ethernet ports are not designed that way, as they do not behave the same way as a normal hardware Ethernet switch, as they are designed to direct multicast packets from the WAN side to the LAN side.
You would be much better off adding an Ethernet switch at the slave end before the slave home hub, and connecting the YouView box and slave hub to that switch. Nearly all Ethernet switches will pass multicast packets
Using a home hub as an additional wireless access point is rather a waste, and consumes much more power that a proper wireless access point.