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siteguru
Expert
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Message 1 of 8

IPC6023 Error - Just Started

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As per subject, I have started getting the IPC6023 error when trying to watch BT Sports channels on my Youview box.

 

The YV box now connects to the HH4 via a TP-Link wifi extender with ethernet port. (I used to use powerline adaptors but changed to this because of the Netflix issue. Netflix now works fine).

 

I have tried the DNS tweak suggested elsewhere - no dice.

 

Results per http://speedtest.btwholesale.com/ are:

 

Down: 37.34 meg

Up : 4.26 meg

Ping: 37ms

 

Results per http://diagnostics.bt.com/login/?workflow=Speed are:

 

Down: 37.3 meg

Up : 4.41 meg

 

(Eventually - it took 3 attempts to work - seemed to fail on contacting the HH4).

 

I've tried retarting the HH4 (via the button on the top) and the YV box (unplugging the power supply) but to no avail. I'll try a power cycle of the HH4 and then YV box and see if that helps, and also of the wifi extender. I'll aslo try a temporary direct ethernet cable (but this cannot be a permanent setup).

 

Any other ideas?

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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siteguru
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Message 2 of 8

Re: IPC6023 Error - Just Started

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I tried rebotting verything - no dice.

 

I tried a direct cable - it worked (eventually). Went back to the wifi extender - no dice.

 

The problem seems to be with all internet channels delivered by the YV box. Any channel delivered by an app (such as Motors TV) works fine.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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siteguru
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Message 3 of 8

Re: IPC6023 Error - Just Started

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Just done a search ... it seems the TL-WA850RE doesn't support multicast, hence why the YV internet channels don't work. 😞

 

Looks like it's back to the powerline adaptors and hope BT/YV sort out the Netflix issue.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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umpire
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Message 4 of 8

Re: IPC6023 Error - Just Started

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The HomeHubs do not transmit multicast streams over their built in wireless regardless of whether the wireless extender supports multicast or not. The HomeHubs will only send multicast streams out via one of the four ethernet ports.

Unicast on-demand streams will work over wireless from the HomeHub if the wireless connection is fast enough and reliable.

Using a single direct ethernet cable is always going to be the best solution that works with all content, is most reliable and cheapest. Just awkward to initially set up in some situations. Note that normal terrestrial TV, satellite TV and cable TV all require a cable feed to the set top box.
siteguru
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Message 5 of 8

Re: IPC6023 Error - Just Started

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Well I have my wifi repeater working. 🙂

 

A slightly convoluted method mind ... TL-WA850RE is connected (wired) to theYV box; and is wifi linked to a TL-WR340G cable router (that I had spare) using a different SSID (and different IP subnet from the HH4 wifi). This router is wired to the HH4.

 

Netflix works (although I didn't give it long enough to fail); BT Sports works. 😄

 

Yes - the router wifi is only G (54 meg) but that's plenty fast enough for standard def BT Sports. (I don't have the HD pack for sports).

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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umpire
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Message 6 of 8

Re: IPC6023 Error - Just Started

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So in that situation the HH4 is sending the multicast out via an ethernet port to the additional router, which then transmits it wirelessly to another receiver device plugged into the YV box ethernet port.

Yes others have reported that type of set up working on previous threads but it does involve two extra devices and some technical know how. BT just say to use a cable. 🙂
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umpire
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Message 7 of 8

Re: IPC6023 Error - Just Started

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As an alternative lots of people use ethernet powerline adapters to send the multicast from one room to another. BT don't officially support that for multicast as they can't guarantee it will work well in your home, and it again requires the extra devices at extra cost.
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siteguru
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Message 8 of 8

Re: IPC6023 Error - Just Started

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Use a cable ... I hear that a lot. Unfortunately (as described in the Netflix thread) this is not an option for me (currently), not without incurring serious grief from SWMBO. 😉

 

Use powerline adaptors ... I did, and it worked fine - for everything except Netflix, which would buffer regularly (see the Netflix thread).

 

This new setup is to workaround both the above issues. 🙂

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
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