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gibbylinks
Aspiring Expert
549 Views
Message 1 of 4

IPC6023 Errors

Watching Napoli v Juventus on BT Sport 1hd tonight, my 4k box keeps stuttering and I've had the IPC6023 error at least twice.

 

I've just had a read of the help thread "stuck" on the forum, and can't believe it advises switching to the SD channel as a possible fix.. I AM PAYING EXTRA for the HD.....please sort it.

 

 

 

 

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3 REPLIES 3
Hunter2660
Recognised Expert
531 Views
Message 2 of 4

Re: IPC6023 Errors

How is your box connected to the Hub. If using powerline Adaptors take them out of the equation by connecting direct to the Hub with an ethernet cable.

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ChrisB
Expert
515 Views
Message 3 of 4

Re: IPC6023 Errors

You might look at the process I went through. The problem was eventually sorted. Please look at the following thread:

 

https://community.bt.com/t5/YouView-Boxes/IPC6023-multicast-errors-a-solution/m-p/1588953

 

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Gemma_P
BT TV Expert
454 Views
Message 4 of 4

Re: IPC6023 Errors

Hi @gibbylinks

 

If you are still have issues after following the advice from others on the forum post, please PM me your telephone number and I'll be happy to take a look into the issue for you.

Thank you,

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