ISP Configuration BLANK on DTR-T1000 No On Demand

[AR_Help]

Hi I have an old BT Humax YouView box a DTR-T1000. I recently did a full factory reset on the box deleting everything and downloaded the new software.

It has update the On Demand Players (Iplayer etc) but none of them will work (I get YVM104)

I have a HH5 which I have factory reset and am using powerline adapters. My On Demand players work fine thorugh the same network setup on my BluRay and Now TV Box.

But they will not load on my Humax Box - any ideas I suspect its a DNS issue.  It IS connected to the internet.

Piccies attached.Connected to internet bu No ISP Configuration

[DanielS]

Hi @AR_Help,

Can you take a look at Youview error codes please?

Try some of the steps mentioned and let us know how you get on.

Thanks

DanielS

[AR_Help]

Hi and thank you for responding.

I have worked through everything suggested. The box IS still connected to the internet and I can see menus and program highlights etc - but it will still not play ANY of the built in Apps such as Iplayer which are incidentally all up to date.

Any more ideas. There is nothing wrong with the box itself  - I took it to my parents house and it works fine there !

[DanielS]

Hi @AR_Help,

We may need to take a look at your BT TV account to see if we can troubleshoot this with you. Can I just confirm that you have an active subscription?

Thanks

DanielS

[AR_Help]

We dont subscribe to BTTV we only use it for Freeview catch up (Iplayer etc) but if you could have a look and see if its being blocked somehow that would be great.

[NeilO]

@AR_Help sorry I'm afraid that we wouldn't be able to help as we can't check anything if there's no BT TV subscription. Have you tried selecting the option to update the players and apps?

[ATUK]

Have had the YVM104 error code 3 times in 2 weeks, checked for App and Software updates, all were up to date. Then went into Internet Connection settings, selected Edit Connection Settings, selected Automatic and the device went into a mode of trying to connect to the router and the internet (although already confirmed connected on previous page) and once confirmed connected all Apps and Subscription services were available as normal.