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KS66
Aspiring Contributor
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Message 1 of 12

ISP configuration

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Hello

 

My box tells me I cannot get my on demand channels etc as I am not connected to the Internet.  However, my box settings say that I am.  My bt hub manager also says it thinks it is connected via Ethernet cable to the box too. 

 

I had a very long phone conversation last night with a technical adviser who got me to reset factory settings etc. Have also rebooted the router multiple times, unplugged and replugged everything. 

 

Under 'system information - software versions', I dont appear to have any number in the 'isp configuration' section.  Should I?   

 

I was upgraded to infinity last week but otherwise, nothing has changed with my to setup. 

 

Thanks for any tips help etc....

 

kath

 

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zulu17
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Message 2 of 12

Re: ISP configuration

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Yes there should be a value set for the ISP configuration. I believe Youview uses the ISP configuaration to determine which on demand players  to display and what IPTV channels to include in your boxes EPG.

 

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KS66
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Message 3 of 12

Re: ISP configuration

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So how do I go about finding the correct figure, and then adding it - especially as the box thinks it's not actually connected to Internet?

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zulu17
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Message 4 of 12

Re: ISP configuration

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Do you know if there was an ISP configuration value before the Youview box was reset to factory settings ?

If so then possibly the Youview box hasn't gone thru  the complete  setup process after a factory reset . Try a 8 second box reset (press box power burtton for 8 seconds)  , try (Youview>Settings>Device Management) update software and update on demand players.

 

Which Youview box do you have  and which home hub  ?

 

The Youview box is reporting connected - do you notice anything unusual about any of the details of the dns and ip address that is displayed ?

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KS66
Aspiring Contributor
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Message 5 of 12

Re: ISP configuration

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Sorry, don't know if ISP configuration value was there prior to factory reset.  

 

Have just tried 8 second reboot  again, and it didn't change anything. Also says has latest software and on demand players

 

i have humax DTRT1000

under system information (where the ISP configuration detail is blank), it also says 'software version - last updated; never'. Am assuming this is because of factory reset last night. 

 

The network connection status shows IP address and router info to be the exact same as details in home hub 5 router manager. I have tried switching wired connection to manual and back to auto - and it still comes back saying is connected.  

 

This is  the first time I have tried using the television since the infinity upgrade - could that have done something to the ISP value?   (know they had to expand capacity on exchange for me to get it)

 

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zulu17
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Message 6 of 12

Re: ISP configuration

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Can you confirm what software versions are currently on the box ?

 

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KS66
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Message 7 of 12

Re: ISP configuration

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Manufacturer software - 21.50.50

component software - 2.9.34

platform configuration - 1393

ISP configuration -  

 

 

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zulu17
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Message 8 of 12

Re: ISP configuration

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I have requested moderator assistence for you -

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KS66
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Message 9 of 12

Re: ISP configuration

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Thanks for that. K

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RobbieMac
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Message 10 of 12

Re: ISP configuration

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Hi @KS66

 

Welcome to the community forum and thanks for your post!

 

I can help check everything is ok from our end.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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