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Message 41 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

Everything is working except BT Sport. 

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Message 42 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

And they're showing from channels 507-512?

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Message 43 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

...yup 507 to 512.

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Message 44 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

No channels not showing. I dont have a multicast version. I cant get through on the phone to get the software updated. 

Is there a way to do this yourself?

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Message 45 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here


@yourcallisinthequeue wrote:

...yup 507 to 512.


Looking back through this thread, I've noticed one person say their profile wasn't activated in subscriptions and another where they have ESPN listed in the entitlement section where you don't.  If you log into My BT in thee bt.com site, under My Extras > BT Sport what does it say there?

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Message 46 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here


@mrmilton wrote:

No channels not showing. I dont have a multicast version. I cant get through on the phone to get the software updated. 

Is there a way to do this yourself?


Can you also check in 'My BT' on the BT.com site

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Message 47 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here


@notoriousdbp wrote:

@yourcallisinthequeue wrote:

BT ADMIN 04/082013
MLTV 07/08/2013
PSB HD, Essential Extra
NEXT CONNECTION DATE 05/08/2013
LAST CONNECTION DATE 04/08/2013 [VMC027]
STATUS INITIALISED


That looks like it should be working, although no explicit mention of BT Sport.  Do BBC1HD, Fox, Discovery etc all work OK?


I think your are missing two, and possibly three, entitlements.

 

'BT Sport HD' seems to control access to 510, 511, 512

'BT Sport SD' seem to control access to 507, 508  (not sure about 509)

'ESPN' seems to control access to 509  (not entirely sure about this)

 

I have these and can view/record/playback all 6 sports channels.

MLTV1:   ESPN, Sky Sports 1, Sky Sports 2, PSB HD, Essential Extra, BT Sport SD, BT Sport HD

 

I had the ESPN one anyway before the BT Sport launch. Some people can view but not record/playback the 509 channel (possibly missing the 'ESPN').

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Message 48 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

It says my tv order is in progress

I assume this means the upgrade is in progress? And hasnt taken place yet?

I did manage to speak with an advisor yesterday who said everything was in place and then refered me to the technical department.....

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Message 49 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here


@mrmilton wrote:

It says my tv order is in progress

I assume this means the upgrade is in progress? And hasnt taken place yet?

I did manage to speak with an advisor yesterday who said everything was in place and then refered me to the technical department.....


That sounds right, you'll get an e-mail when it's all done.

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Message 50 of 121

Re: If you have BT Vision and Infinity and can't watch BT Sport on your TV post here

Typical! I dont mind not having the bt sport channels for now as that is something I never had before. Its not having ESPN that is really annoying! As I did have that before this upgrade.

As a result I willnow miss the UFC this evening!

 

Whats the chances that making a complaint would do anything? Im now paying for a service that I am not getting!

 

That aside I appreciate your response and help on this. Cheers.

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