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barrybastin
Contributor
13,716 Views
Message 11 of 285

Re: If you're using Android and can't watch BT Sport then post here

It seems to be an issue with tablets that are not the top name brands. Its almost like the app has bugs to make sure that the cheaper non expensive models don't work properly. It can't be the android OS version as my tabtronics quantum 7+ is running 4.1.1 Jelly Bean which is compatible. How come every other app that uses video like BBC I Player works ok and the BT Sport app does not? Come on BT as a long time customer I would expect a better service.

legitimise_sailing
Distinguished Expert
13,706 Views
Message 12 of 285

Re: If you're using Android and can't watch BT Sport then post here

They aren't cheap because they're good, they're cheap because they use cheap components and unlicenced hardware with poor drivers.
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redsnapper
Aspiring Contributor
13,693 Views
Message 13 of 285

Re: If you're using Android and can't watch BT Sport then post here

Fair enough but every other video works, I player, Youtube etc. Why can't BT sport?

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barrybastin
Contributor
13,690 Views
Message 14 of 285

Re: If you're using Android and can't watch BT Sport then post here

You're probably right but it doesn't explain why all other apps work fine except BT Sport. Not everyone can afford expensive tablets. Plus google play store says it's compatible and yet the app doesn't work correctly.

 

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imjolly
Distinguished Sage
Distinguished Sage
13,685 Views
Message 15 of 285

Re: If you're using Android and can't watch BT Sport then post here

google store still has old spec of ICS whereas the BT webpage has been updated to 4.1 JB



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maxriot
Contributor
13,668 Views
Message 16 of 285

Re: If you're using Android and can't watch BT Sport then post here

i'm using JB 4.2.2 and still having issues (see page 1 for pic)

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barrybastin
Contributor
13,656 Views
Message 17 of 285

Re: If you're using Android and can't watch BT Sport then post here

Have seen your screenshots and my tablet is identical to yours. Dont know why the app has not been updated to cure it. All the problems will only alienate their loyal customers. BT should be concerned about it as it will affect their business. Wll just have to wait to see if they update their app to iron out the shortcomings.

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joggler
Aspiring Contributor
13,644 Views
Message 18 of 285

Re: If you're using Android and can't watch BT Sport then post here

Huawei Ascend G300
4.2.2
Rooted Cyanogenmod 10.1
WiFi and 3G
BT Sport App 1.0.4

App runs ok and lists programmes but clicking "Watch" gives half sec audio then VC011 as someone else said.

(off topic): Also as Laptop is Ubuntu Linux it doesn't work either (no Silverlight)

 

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imjolly
Distinguished Sage
Distinguished Sage
13,621 Views
Message 19 of 285

Re: If you're using Android and can't watch BT Sport then post here

you may find like skygo the bt app will not work if your phone/tablet has been rooted



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Bobbins
Beginner
13,612 Views
Message 20 of 285

Re: If you're using Android and can't watch BT Sport then post here

Device:  Samsung Galaxy Tab 2 10.1

 

Version of Android:  4.1.1 ('Jelly Bean')
   

Can you log in to the App?:  Yes, no issues there for me.

 

Are you using Wi-Fi or 3G?:  Wi-Fi

 

Can you not watch anything at all or can you watch, but with problems?:

- Can watch the 3 live channels on the app, but with annoying persistent jerkiness on those channels' live streams after about 3 minutes of perfect smooth streaming. If I exit the stream completely then start it again, I get another ~3 mins of loveliness before the problem reoccurs, every time.

- Cannot watch any Videos On Demand at all, error VC014. Have tried logging out & in again several times, no change.

 

Details of both my issues are in this thread:

http://community.bt.com/t5/BT-Sport/BT-Sport-app-on-Android-tablet-always-goes-jerky-after-3-minutes...


(also, 'Overlook' who posted in my thread above seems to be having problems very similar to my first one with their Galaxy Tab 2 10.1)

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