How can changing from POP to IMAP cause so many hours of work and so many issues? I have done this many many times to help people using Outlook and never come across such problems.
The main issue is that there have been no emails received since Sunday and I have spent 3 hours on behalf of a BT client so far.
It's shocking. She has all the settings correct in Outlook. A new data file. (had to export and import the contacts and it messed those up also putting percentage signs before every name) and then it just sits there at the bottom of the page sending and receiving with the message
Synchronising subscribed folders for emailaddress
For three days now.
Would the moderators or the Chairman please take note. The client of yours is an elderly lady who relies on email as her lifeline and needs support which is why I am posting on her behalf. I will probably switch her to outlook.com if noone can resolve.
I have never come across such a useless helpdesk from any ISP I have called and after this recent issue I will not be advising my clients to sign up for BT email. If Outlook is synchronizing cotninuously so she can't get emails it is obviously an issue with the BT servers. The only reason I moved her to imap is because of the constantly recurring password pop up box issues in her POP account
As a last resort I am considering going back to the drawing board and deleting everything and recreating the profile and everything again.
