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bfinch_2016
Beginner
154 Views
Message 1 of 4

Impossible amounts of data usage ....!

Hello All,

 

Would love some help with this one please..

 

I'm a completely new customer and had BT TV, Broadband and Phone set up and started using on 15/12/16;

Now according to BT in the space of 5 days (15/12/16 - 20/12/16) I have used 30GB of data..

 

This simply is not true, I have watched a couple of things on netflix, surfed the net for infrequent and short periods of time, thats it.

 

I've sent a complaint email as I'm actually shocked this is how new or existing customers are treated..

 

Love some help!

Ben

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3 REPLIES 3
Devon_Dave
Distinguished Guru
151 Views
Message 2 of 4

Re: Impossible amounts of data usage ....!

Virus guard or windows updates on any of your devices?
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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bfinch_2016
Beginner
140 Views
Message 3 of 4

Re: Impossible amounts of data usage ....!

Nope, and even if there was a windows update.. 30GB?

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bfinch_2016
Beginner
136 Views
Message 4 of 4

Re: Impossible amounts of data usage ....!

In addition to that, it says I've used 30GB of data yet my 'average monthly usage' is 0GB...?!

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