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Aspiring Contributor
1,170 Views
Message 1 of 5

Impossible to cancel International Phone Add-ons from MyBT!!

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Hello

 

I cannot cancel my "Friends & Family International" addon from MyBT.

I tried to call BT, but client support were so useless so I hope I can have some help here.

 

When I manage my options to cancel "Friends & Family International" I have this page (see attched image). If I select 'No thanks' to cancel the addon, a message says that I haven't entered all information.

 

I MUST check "Unlimited anytime" option to be able to go to the next step.
Of course, I DON'T want this option.

 

Do you have any advice?

 

Thanks

 

 

 

Screenshot.jpg

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Distinguished Sage
1,160 Views
Message 2 of 5

Re: Impossible to cancel International Phone Add-ons from MyBT!!

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Hi

I am sorry to see you are having problems

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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Aspiring Contributor
1,155 Views
Message 3 of 5

Re: Impossible to cancel International Phone Add-ons from MyBT!!

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Thank you for the link. My option was canceled.

 

However it may be good to notify BT/anyone about this problem.

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: Impossible to cancel International Phone Add-ons from MyBT!!

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I think the "problem" is that BT's online service is designed for ordering, and it's generally difficult if not impossible to cancel that way. Personally I wouldn't use the online option for anything if I could avoid it.

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Aspiring Contributor
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Message 5 of 5

Re: Impossible to cancel International Phone Add-ons from MyBT!!

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I don't really agree with you.

I've already used this online service to cancel the caller id feature that recently became paid, and everything worked fine.

I personally think that being able to manage your plan from your online account is very important, especially now with all services becoming more and more paperless...

Concerning this particular "problem", I just think that a "No thanks" option is missing under section "Calling Add-ons", just like the one in "International Add-ons", and BT is waiting for a choice made in both section. That's why it's not possible to go further without selecting "Unlimited Calls Add-on".

I think it's just a technical problem that could be fixed easily, but if no one is reporting it it's not going to change...

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