Impossible to upgrade broadband

[sim64]

I am trying to upgrade my broadband online.

I get to the Choose your account section and it then asks

'Do you have a working home phone line with another company? '

and gives only 2 possible answers

Yes, takeover this line

No, I'd like a new line

Neither of these apply as I already have a BT line

How do I continue?

[imjolly]

I would suggest you use the options team as you are more likely to get a better deal than doing it online. Options team are uk based 0800800030

[sim64]

Thanks,

but from previous experience of ringing BT, the sales staff just lie to you to make the sale.

Are the options team better than the rest?

[imjolly]

Yes.  When I upgraded I used options team and I always use them when renewing my contract as you get best deals

[TimCurtis]

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@imjolly wrote:

Yes.  When I upgraded I used options team and I always use them when renewing my contract as you get best deals

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I second that.

[sim64 · Accepted solution]

Thanks both,

I phoned them up and got a £2.00 a month reduction and they waived the 49.99 activation fee.

Still annoying that it is so much more than what new customers pay though.

[imjolly]

that is no different to many companies where they give bigger discounts to attract new customers.  there is nothing stopping you moving ISP to be a 'new ' customer and get the discounts  you can do that everytime contract due to renew and save money if you can stand the stress and possiblity of no connection for a week or so at change over