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Aspiring Contributor
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Message 1 of 7

Impossible to upgrade broadband

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I am trying to upgrade my broadband online.

 

I get to the Choose your account section and it then asks

 

'Do you have a working home phone line with another company? '

 

and gives only 2 possible answers

 

Yes, takeover this line

 

No, I'd like a new line

 

Neither of these apply as I already have a BT line

How do I continue?

 

 

 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Impossible to upgrade broadband

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I would suggest you use the options team as you are more likely to get a better deal than doing it online. Options team are uk based 0800800030



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Aspiring Contributor
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Message 3 of 7

Re: Impossible to upgrade broadband

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Thanks,

 

but from previous experience of ringing BT, the sales staff just lie to you to make the sale.

 

Are the options team better than the rest?

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Impossible to upgrade broadband

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Yes.  When I upgraded I used options team and I always use them when renewing my contract as you get best deals



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Recognised Expert
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Message 5 of 7

Re: Impossible to upgrade broadband

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@imjolly wrote:

Yes.  When I upgraded I used options team and I always use them when renewing my contract as you get best deals


I second that.

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Aspiring Contributor
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Message 6 of 7

Re: Impossible to upgrade broadband

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Thanks both,

 

I phoned them up and got a £2.00 a month reduction and they waived the 49.99 activation fee.

 

Still annoying that it is so much more than what new customers pay though.

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Impossible to upgrade broadband

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that is no different to many companies where they give bigger discounts to attract new customers.  there is nothing stopping you moving ISP to be a 'new ' customer and get the discounts  you can do that everytime contract due to renew and save money if you can stand the stress and possiblity of no connection for a week or so at change over



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