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stevelan
Beginner

on ‎02-01-2014 2h51

2,966 Views
Message 1 of 3

Inbox emails disappearing straight to trash

Can anybody help me? Only today I've discovered a problem with my emails in that my emails to my inbox go straight to trash. I have a BT Yahoo account. I move the trashed emails straight back to the inbox and everything seems fine for a short while and then about half an hour or so later the same issue persists. I have tried to change for password but this has not made any difference.

 

Any suggestions to help?

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2 REPLIES 2
PaddyB
Moderator
Moderator

on ‎04-01-2014 11h28

2,937 Views
Message 2 of 3

Re: Inbox emails disappearing straight to trash

Hi Stevelan,

 

Welcome to the community forum. Take a look here - https://community.bt.com/t5/Other-BB-Queries/Bt-emails-to-trash/m-p/475125/highlight/true#M20075

 

Let me know if that thread was of any help?

 

Thanks

 

PaddyB

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Andy_N
Distinguished Guru

on ‎04-01-2014 17h07

2,930 Views
Message 3 of 3

Re: Inbox emails disappearing straight to trash

@stevelan wrote:

Can anybody help me? Only today I've discovered a problem with my emails in that my emails to my inbox go straight to trash. I have a BT Yahoo account. I move the trashed emails straight back to the inbox and everything seems fine for a short while and then about half an hour or so later the same issue persists. I have tried to change for password but this has not made any difference.

 

Any suggestions to help?

Hi. Welcome to the forums.

 

How are you checking your emails ? Is it both online and with a pc (or perhaps tablet, smartphone etc) ? If the latter - are any of them set to download the emails "without" leaving them on the server ?

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