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Knight
Beginner
238 Views
Message 1 of 3

Incorrect Billing & No Gift Card & Cash Back recieved

After several phone calls our Monthly bill is still incorrect.

 

We ordered a BT Phone Line and Broadband on the 23 May 2016 with the offer of cash back and gift card (£30/£125) which we have never received. 

 

We paid the line rental up front and are still being charged £18.99 for it and a broadband offer of £10.99 a month which we are being billed £12.10 a month.

 

Please can someone help sort this out as it has been going on for four months now.

 

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2 REPLIES 2
DavidM
Moderator
Moderator
220 Views
Message 2 of 3

Re: Incorrect Billing & No Gift Card & Cash Back recieved

Hi @Knight and welcome.

 

I'm sorry for the delay in geting back to you. The quickest way for you to get the incorrect charges sorted would be to contact our online billing live chat team so can you give them a go and let me know how you get on?

 

Cheers

 

David

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Knight
Beginner
208 Views
Message 3 of 3

Re: Incorrect Billing & No Gift Card & Cash Back recieved

Thank you.  Has been escalated to the mis-selling team, and should recieve the cash back/card within 45 days.

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