Incorrect address registered with OpenReach

[CGAIT]

Hello

Not sure if someone can advise me on how to resolve this.  The address on BT Website is incorrect (when you search by postcode to check availability of broadband).  I have tried webchat and telephone call with BT without success.  The address is correct on Royal Mail website, how do i get BT to update their website?

Any advice and guidance welcome.

Thanks

[Keith_Beddoe]

@CGAIT 

Are you currently a BT Retail customer, or are you with another provider?

Its Openreach that hold the database, not BT Retail.

[CGAIT]

BT residential customer if that helps?

[CGAIT]

suspected that, tried to get in touch with OpenReach without success though

[imjolly]

is your address correct in BT records - bills and correspondence are correctly addressed?

[NeilO]

Hi, @CGAIT welcome to the community and thanks for posting. We'll need to raise an ORDI request to get that updated on the Openreach database, I'll send you a private message so you can get in touch. 

Thanks

Neil