On 9th September I called bt as my deal was coming to an end. I couldn't afford to pay any more than I was so I either wanted to cancel and use a different supplier with whom I had found a good deal or set up another deal with bt.
I spoke to a lovely lady who set me up with a brilliant deal which would come to £33.99 which was great so I went ahead. I received my confirmation email and was pleased with the service and the new deal.
Roll on to the next month. I receive my bill which comes to £48.99!! I call straight away to be told that the order hadn't been completed! I was assured that it now had and that next months bill would be correct and I would receive a refund for the amount I had been overcharged. Again I got off the phone and was happy with what I had been told.
Tuesday I received this month's bill. Guess what?? It's for £48.99 again!!! So back on the phone again to bee told no one could help but that I would get a call within 48hrs. I've had no such call.
I am getting very annoyed now and getting no where with anyone on the phone. I keep getting lied to and over charged by £15!!!
I need advice on what to do before I go mad at the next person I speak to at the call centre! I don't have time to sit on the phone for hours getting passed around every department possible