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Webby
Distinguished Sage
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Message 11 of 12

Re: Incorrect cabinet showing on phone number lookup

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The fact the address shows the correct cabinet, it's possible the phone line was previously on cab 1 the last time it was allocated. Give it another week and if it's not changed, post back and get the mods to take a look.
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nsc410
Beginner
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Message 12 of 12

Re: Incorrect cabinet showing on phone number lookup

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Just a quick note to close off this.

 

Ended up with an engineer visit who advised our routing was wrong. The line was ceased out of the wrong cabinet and rebuilt in the correct, closer one.

 

We now a pretty good 'Faster Broadband' fibre connection.

 

Thanks for all of your help 🙂