I signed up to the full bt package infinity broadbansd, tv, and mobile (all at the same time and in the same transaction). I was expecting £205 cashback to track in topcashback. It's tracked at £162.75, i logged an incorrect cashback with topcashback and it's just come back declined with no reason. Please can somebody help, i signed up with BT expecting the full amount of cashback or i would not have taken the mobile. And i wanted the homehub6 (which i can't use as every 2 days it reboots and wifi won't connect) luckily i have a homehub5 i bought.
Please can someone help?
If the order reference for the online order tracker starts with AJM the mods may be able to help - see this recent thread
This has happened to me as well, although the mods already know all about my problems as there has been so many of them... maybe i should count myself lucky in this instance as my cashback tracked at £175.
Goven that the cashback tracked ok, I think if you took it to the small claims court, as long as you had adhered to the terrms and conditions of the actual cashback offer and had honoured your part of the contrct without cancelling or altering your order, then I think you wuld have an excellent chance of winning the case. And yes, I am aware that cashback is not guarranteed, but that refers t situations where the cashback does not track or the referral originated through another site, or the consumer attempted to claim cashback in conjunction with another offer and this was forbidden in the cashback t&cs. In this case BT are not denying the cashback, but rather the amount and I think it owuld be easy to prove what the advertised cashback rate was on the day you signed up.
Well I have had an incorrect cashback claim denied, been told I'm ineligible for my reward card, and I'm being charged £26/month instead of the £10/month I signed up to. Aas you can imagaine I am fully prepared to do whatever it takes to get everything I was promised by BT.