Incorrect email recieved about contract ending

[rufford155]

I got an email this morning saying my contract is ending soon.

I arranged a new contract about a week ago.

The contract details on MyBT are correct.

Does the left hand know what the right hand is doing at BT ?

[-Richie-]

Marketing and other notification emails are planned in advance and sent out in batches, the 'End of contract Notification' you received would of been created a while back, then sent when you approached the  last 10-40 days before the end of your previous contract.

It just happens you're on the ball and negotiated a new deal without needing reminded, you can ignore it.

[rufford155]

Thanks Richie, I guess I'll take your word for it.

And clearly the the answer to my original quwstion is "NO".

Should not be a problem to stop such emails as soon as any new contract is in place.

[CJT80]

@rufford155 

It shouldn't but it's probably not something they will undertake at this time