cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
369 Views
Message 1 of 4

Incorrect email recieved about contract ending

I got an email this morning saying my contract is ending soon.

I arranged a new contract about a week ago.

The contract details on MyBT are correct.

Does the left hand know what the right hand is doing at BT ?

0 Ratings
3 REPLIES 3
361 Views
Message 2 of 4

Re: Incorrect email recieved about contract ending

Marketing and other notification emails are planned in advance and sent out in batches, the 'End of contract Notification' you received would of been created a while back, then sent when you approached the  last 10-40 days before the end of your previous contract.

It just happens you're on the ball and negotiated a new deal without needing reminded, you can ignore it.

0 Ratings
348 Views
Message 3 of 4

Re: Incorrect email recieved about contract ending

Thanks Richie, I guess I'll take your word for it.

And clearly the the answer to my original quwstion is "NO".

Should not be a problem to stop such emails as soon as any new contract is in place.

0 Ratings
345 Views
Message 4 of 4

Re: Incorrect email recieved about contract ending

@rufford155 

It shouldn't but it's probably not something they will undertake at this time 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
0 Ratings