Its quite simple really but i have phoned several times and each time i have been told its sorted and it isnt, and i get lie after lie
On 6th JUNE i left bt for another provider for both broadband and calls, this went without hitch
I received a bill dated 4th June total £41.34 thats £11.72 calls and £29.59 line rental and infinity 1 charge up to 3 July and this was paid by direct debit
So i have overpaid by 28 days , i rang to complain and was told it was still active , this should have been cancelled automatically when you switch provider and was told they would sort it, has to go to some special department
Roll onto 5th July i receive another bill for £31.66 for line rental etc up to 3 August
I rang yet again and was told phone hasnt been cancelled correctly and i would get a refund and it has to go to this magical special department
Roll on 12th July i finally get a final bill , you have refunded chargs for July-August and say i owe you £4.15 ?
I rang to complain yet again, i have been told by **Edited** i am owed £30.77 and i would receive a text in a few minutes to confirm
You guessed it no text, just checked with online chat and it still says i owe you £4.15 so looks lie i have been lied to again
You can check my account and you will see from 6th June there is no activity on my account, no calls inbound or outbound and no broadband
So i want a refund for the overpayment i have made on the 4th June bill from 6th June to 3rd July
I of course have evidence from my new provider as i have bills and emails to confirm my switch overdate
Solved! Go to Solution.
This may help to work out how you have been charges.
Remember that you have to give BT 30 days notice, to avoid any charges.
Thanks for the replies
I did give them notice as i had to ring and let them know i was leaving because of the price increase , they didnt add any termination charges so that bit was done correctly
Will await a mod to respond, hopefully they will sort it because the call centre and live help certainally cant 🙂
No i didnt leave it too late, received price increase notice on 8th May, gave BT notice day after and then switched provider through the normal switching process
I got a Email from Bt on 18 May confirming the switch
Thanks for your posts and welcome back!
I'm sorry that you're still receiving bills since moving your services to another service provider. You should have received a final bill when the services transferred over and I'm sorry it took so long for that to happen.
Send us over your details and we will give you a hand to sort everything out. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
How long for a reply, the email said 48 hours, this is the 8th day 😞
Its only the 5th working day, Sat and Sun do not count. Mods are very busy at the moment.