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deanos
Aspiring Contributor
374 Views
Message 11 of 16

Re: Incorrect final bill and nobody wants to help

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thanks for the reply

 

the email does not state working days , i dont know what hours they work, cheers

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
369 Views
Message 12 of 16

Re: Incorrect final bill and nobody wants to help

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@deanos wrote:

thanks for the reply

 

the email does not state working days , i dont know what hours they work, cheers


The mods sometimes have to contact othe parts of BT who only work Mon-Fri, that is why they normally specify working days. Billing can be one such section.

 

Some issues can be dealt with by the mods themselves, provided they have appropiate access.

 

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deanos
Aspiring Contributor
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Message 13 of 16

Re: Incorrect final bill and nobody wants to help

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No problem, cheers

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
363 Views
Message 14 of 16

Re: Incorrect final bill and nobody wants to help

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@deanos wrote:

No problem, cheers


Just keep a note of your enquiry number (do not post it here), and you should get a call or e-mail soon. They have people on leave at the moment so they are a bit short staffed.

 

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DavidM
Moderator
Moderator
353 Views
Message 15 of 16

Re: Incorrect final bill and nobody wants to help

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Hi @deanos,

 

Sorry for the delay in getting back. We're busier than normal but we have your email and will be in touch soon.

 

Cheers

 

David

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deanos
Aspiring Contributor
350 Views
Message 16 of 16

Re: Incorrect final bill and nobody wants to help

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thanks for the update

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