Incorrect monthly charge on our account

[MarkShelley]

I have wasted hours of my valuable time and wasted money on phone calls trying to get BT to simply do what they have promised and reduce our monthly charge for internet provision. I have a text from BT dated 9th February which clearly states the agreed reduction but the person who agreed it (a woman by the name of Aisha ) does not return my calls or respond to my emails and the other people I have spoken to do not seem to be able to access this text. I am banging my head against a brick wall. Can anybody at BT let me know how Imcan escalate my complaint?

[DavidM]

Hi @MarkShelley and welcome.

I'm sorry you're charges appear to be incorrect. It looks like you've done as much as possible from your side so please drop me over an email with your details and I'll look into this for you. You'll get the contact the moderators link in my profile.

Cheers

David

[MarkShelley]

Ok, I have done that

[OlgaC · Accepted solution]

Hi @MarkShelley

Thanks for speaking with me. I am glad I was able to help sort out your broadband package and you know where to find us if you need any more help 

Thanks,

OlgaC