there is no point in resetting your noise margin as it is a function of connection and as soon as your connection drops like now then your profile will be back where you are just now. that is the reason why you won't get it reset unless you can show 3+ days stable connection
Is the noise margin the same as the IP Profile? Could the latter be reset?
I don't see how I can ever get this problem sorted if I cannot get 3 days uninterrupted connection??
Several weeks ago my connection would drop each night and then re-establish itself the following day at acceptable speeds - now I'm stuck with a very low IP Profile
getting either noise margin or profile reset both need a stable connection first otherwise your line will drop connection as it does just now and then you will be back to where you are now in less than 24hrs
you need to get a stable line but if you are in the test socket, tried new filters and quiet line test is ok then you need to contact the mods for help
can take up to 3 working days for mods to contact you
by doing all the test you are trying to ensure the problem is outwith your home otherwise if you get an engineer callout and problem in your home it could cost £130
Well I think they have admitted there was a fault on the line so I'm not going to pay for an engineer!
I've contacted the Mods - thanks for the link
I think my situation is actually worse than it was before because having re-set the hub so many times - on their advice - I've now got a very low IP Profile which can't re-set itself
Prior to raising the problem with BT I would lose connection each night but it would get up to a reasonable speed when it came back after midnight. I'd rather have that!
I guess its the root cause that needs to be resolved which it seems to me is the connection dropping every night. Until that is fixed I can't have the service I'm paying for (or not as at the moment as they are rebating me for every day its unresolved!)
Maybe I could ask for a new line to be installed?
Thanks for all your help - the explanations on here have been far more helpful that the Indian help line
the chance of getting a new line is as the saying goes - snowballs chance in he11
you could also check this post especially if it drops about the same time each night
I'm pretty sure there is nothing untoward going on in my house. The router is where its always been and nothing electrical is near or switching on at the time it drops. Its not street lights either as they are on throughout
What's ironic is that I tried BT FON a few days ago after my connection had dropped at its usual time - sat in my garden, went wireless and got twice the speed I normally do when connected to my router! Only problem is it won't work indoors as that signal is too weak. Could I get a wireless aerial perhaps?
Anyway at the moment the position is that BT have said there is a fault on the line and I'm holding them to that.
This from Home Hub just now (1 hour 53 since drop out and reconnection)....
Noise gone up and 209 seconds of error (what does that mean?)
|Connection time||0 days, 1:53:51|
|Noise margin (Down/Up)||25.7 dB / 12.0 dB|
|Line attenuation (Down/Up)||63.5 dB / 31.5 dB|
|Output power (Down/Up)||12.4 dBm / 11.9 dBm|
|Loss of Framing (Local)||5|
|Loss of Signal (Local)||4|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||134471 / 13|
|CRC Errors (Down/Up)||1621 / N/A|
|HEC Errors (Down/Up)||N/A / 12|
|Error Seconds (Local)||209|