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Distinguished Sage
Distinguished Sage
200 Views
Message 21 of 51

Re: Incredibly Slow Broadband for 10 days

you can check here for any reported faults  08007830056

http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

with the connection problems you have and if you are in test socket, new filter and quiet line ok then I would get mods involved for help 

contact mods



can take up to 3 working days for mods to contact you


Just an afterthought but have you tried another router?  if you don't have one can you borrow one jusy to eliminate the router



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Vaughan
Aspiring Contributor
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Message 22 of 51

Re: Incredibly Slow Broadband for 10 days

Thanks again.

 

No reported problems at the exchange.

 

I have an old-ish D-Link router but can't get it too connect 

 

Hopefully the Mods will be able to do something 

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Distinguished Sage
183 Views
Message 23 of 51

Re: Incredibly Slow Broadband for 10 days

you need to change the user name and password on the d link username bthomehub@btroadband.com and a pass word of your choice
Vaughan
Aspiring Contributor
177 Views
Message 24 of 51

Re: Incredibly Slow Broadband for 10 days

Ok that worked. Now connected with the D-Link router. I'll leave it on and see how it copes this evening.

 

Stats from D - Link ......

 

Connection Type :PPPoE/PPPoA
Network Status :Connected
Connection Up Time :0:00:21:15
Downstream Line Rate :2528 kbps
Upstream Line Rate :448 kbps

Downstream
Upstream
Rate (Kbps):2528 kbps448 kbps
 
SNR Margin (dB):5.514.0
Attenuation (dB):63.531.5
Output Power (dBm):16.512.0
 
Super Frames:8324083240
RS Correctable Errors:554502
RS Uncorrectable Errors:90
 
HEC Errors:180
Total Cells:11333831378
Data Cells:11336631379
Bit Errors:00
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Distinguished Sage
173 Views
Message 25 of 51

Re: Incredibly Slow Broadband for 10 days

that is now looking ok stick with the dlink just please post us a full bt speedtest now please
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Distinguished Sage
Distinguished Sage
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Message 26 of 51

Re: Incredibly Slow Broadband for 10 days

changing router has really helped and speed more like it should be - possibly faulty router before?



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Vaughan
Aspiring Contributor
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Message 27 of 51

Re: Incredibly Slow Broadband for 10 days

 BT Speedtest results...........

 

Download speedachieved during the test was - 0.1 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.53 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

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Distinguished Sage
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Message 28 of 51

Re: Incredibly Slow Broadband for 10 days

yes your IP Profile is at rock bottom once you have 3+ days connection if your IP profile has not risen automatically then contact the mods for an IP profile reset
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Distinguished Sage
Distinguished Sage
160 Views
Message 29 of 51

Re: Incredibly Slow Broadband for 10 days

I would doubt your profile is stuck but rock bottom due to your previous very low conenction speeds and it will recover automatically on it's own given a stable connection 24/7 for 3+days maybe sooner



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Vaughan
Aspiring Contributor
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Message 30 of 51

Re: Incredibly Slow Broadband for 10 days

Remains to be seen what will happen when the speed drops down at its usual time in the late evening. I suspect it will be back to square one on connection time. Have contacted the mods anyway. I think it will have to be an engineering solution but who knows!

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